" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSales and Retention Consultant\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e Victoria \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eMonday to Friday, rotating roster between 8:30am and 6:00pm - no weekends!\u003c/li\u003e \u003cli\u003e$71,000 + super + quarterly team bonuses/commission. 12 Month Contract.\u003c/li\u003e \u003cli\u003eHybrid working - 3 days in the office, 2 days WFH | Surrey Hills, VIC\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e We are excited to be recruiting for a Sales \u0026amp; Retention Consultant to join a leading Australian private health insurance provider, known for delivering personalised health insurance solutions to members, veterans and their families.\u003cbr\u003e\u003cbr\u003e With a strong member-first approach, this organisation prides itself on providing exceptional customer service while fostering a supportive and collaborative workplace culture.\u003cbr\u003e\u003cbr\u003e As a close-knit organisation, they genuinely value their employees and are committed to investing in training and development. You\u0027ll be joining a friendly team where everyone works together towards shared goals and celebrates success.\u003cbr\u003e\u003cbr\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eWhat\u0027s in it for you and Key Points!\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e12-month contract, with potential for extension. Full-time hours.\u0026nbsp;\u003c/li\u003e \u003cli\u003e$71,000 + super + quarterly team bonuses/commission.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSurrey Hills location\u003c/strong\u003e, just a 4-minute walk from the train station, with free off-street parking available.\u003c/li\u003e \u003cli\u003eMonday to Thursday, 8:30am\u0026ndash;6:00pm and Friday, 8:30am\u0026ndash;5:00pm, working rostered 8-hour shifts.\u003c/li\u003e \u003cli\u003eHybrid working arrangement \u0026ndash; 3 days in the office and 2 days working from home.\u003c/li\u003e \u003cli\u003eJoin a small, supportive team of 6 with a genuinely collaborative culture.\u003c/li\u003e \u003cli\u003eQuarterly team bonuses/commission based on collective performance, encouraging teamwork.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eAbout the Role\u003cbr\u003e\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e This is a predominantly phone-based role where you\u0027ll engage with prospective and existing members, helping them understand their private health insurance options and providing tailored solutions to meet their needs.\u003cbr\u003e\u003cbr\u003e The position offers a great mix of inbound sales enquiries, outbound follow-ups, customer retention and relationship management. You\u0027ll primarily be working with warm leads, speaking with customers who have already expressed an interest in the organisation\u0027s products and services.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eResponsibilities include:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eHandling inbound enquiries via phone and email, alongside outbound calls to customers who have enquired online.\u003c/li\u003e \u003cli\u003eBuilding rapport, recommending suitable products and converting enquiries into new memberships.\u003c/li\u003e \u003cli\u003eParticipating in occasional outbound campaigns to reconnect with previous customers.\u003c/li\u003e \u003cli\u003eManaging cancellation enquiries and identifying opportunities to retain existing members.\u003c/li\u003e \u003cli\u003eIdentifying cross-selling and upselling opportunities.\u003c/li\u003e \u003cli\u003eWorking towards sales, retention and customer service targets as part of a collaborative team.\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eAbout You\u003cbr\u003e\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e We are looking for someone who genuinely enjoys connecting with customers, has a natural ability to build relationships and is motivated by achieving results.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eTo be successful, you will ideally bring:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious sales experience, ideally within a phone-based or contact centre environment.\u003c/li\u003e \u003cli\u003eStrong customer service skills and a genuine passion for helping people.\u003c/li\u003e \u003cli\u003eConfidence handling customer objections and providing suitable solutions.\u003c/li\u003e \u003cli\u003eA proactive attitude and motivation to achieve sales and performance targets.\u003c/li\u003e \u003cli\u003eThe ability to build rapport quickly and create positive customer experiences.\u003c/li\u003e \u003cli\u003eA collaborative approach and willingness to contribute to team success.\u003c/li\u003e \u003cli\u003ePrevious experience within insurance and private health insurance would be highly regarded but is not essential.\u003c/li\u003e \u003c/ul\u003e If you have a strong work ethic, enjoy building relationships and are looking for an opportunity to join a supportive organisation that values teamwork and work-life balance, \u003cstrong\u003ewe would love to hear from you!\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eAPPLY NOW\u003c/strong\u003e or contact Georgina at SMAART Recruitment on \u003cstrong\u003e0431 293 145\u003c/strong\u003e or \u003cstrong\u003egeorgina@smaart.com.au\u003c/strong\u003e for a confidential discussion. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4477699\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "