" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eContract and Customer Service Supervisor\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20591\"\u003e Trades \u0026amp; Services \u003c/li\u003e \u003cli data-id=\"20592\"\u003e Cleaner \u003c/li\u003e \u003cli data-id=\"20593\"\u003e Auckland \u003c/li\u003e \u003cli data-id=\"20594\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eManage key client relationships and service delivery across multiple sites\u003c/li\u003e \u003cli\u003eLead and support cleaning teams to deliver consistent, high-quality outcomes\u003c/li\u003e \u003cli\u003ePlay a hands-on role in inspections, quality control, and contract performance\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cdiv\u003e\u003cstrong\u003eM\u0026#333; OCS:\u003c/strong\u003e\u003cbr\u003e Ki OCS ka aro p\u0026#363; ki te whaka\u0026#363; i \u0026#333; m\u0026#257;tou ake m\u0026#257;t\u0026#257;pono: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) me te Whakamana (Empowerment).\u003cbr\u003e Ko t\u0026#333;n\u0026#257; waru tekau ng\u0026#257; tau m\u0026#257;tou e mahi ana ki roto i te r\u0026#257;ngai nei, he pai mutunga te kounga o ng\u0026#257; mahi Whakapaipai Whare P\u0026#257;kihi, Whakahaere W\u0026#257;hi Mahi me te ratonga WasteLine Solutions e mahia nei ki ng\u0026#257; r\u0026#257;ngai katoa i Aotearoa puta noa ki te ao.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv\u003e\u003cstrong\u003eAbout OCS:\u003c/strong\u003e\u003cbr\u003e OCS is a global leader in facilities management with over 80 years of experience in New Zealand. We provide high-quality cleaning, facilities management, and WasteLine services across diverse sectors\u0026mdash;helping organisations maintain safe, efficient, and welcoming environments.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cstrong\u003eThe Role\u003c/strong\u003e\u003cbr\u003e \u003cdiv\u003eAs a Contract Supervisor, you will be responsible for managing client relationships, overseeing cleaning contracts, and leading operational teams across multiple sites. This role plays a key part in ensuring service excellence, contract compliance, and continuous improvement, while maintaining strong communication with both clients and staff.\u003c/div\u003e \u003cdiv\u003eYour responsibilities include, but are not limited to:\u003c/div\u003e \u003cul\u003e \u003cli\u003eActing as the main point of contact for clients regarding cleaning services\u003c/li\u003e \u003cli\u003eManaging and monitoring multiple service contracts to ensure compliance with KPIs and specifications\u003c/li\u003e \u003cli\u003eConducting regular site inspections to maintain quality and service standards\u003c/li\u003e \u003cli\u003eSupervising cleaning staff and team leaders across assigned locations\u003c/li\u003e \u003cli\u003eCoordinating staff rostering, coverage, and operational requirements\u003c/li\u003e \u003cli\u003eAddressing client concerns and resolving complaints professionally and efficiently\u003c/li\u003e \u003cli\u003eEnsuring health \u0026amp; safety standards and company policies are consistently followed\u003c/li\u003e \u003cli\u003ePreparing reports on performance, inspections, incidents, and client feedback\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e \u003cdiv\u003eYou will be a confident and organised professional with strong leadership and customer service skills, capable of managing multiple priorities in a fast-paced environment. You will also bring:\u003c/div\u003e \u003cul\u003e \u003cli\u003ePrevious experience in cleaning supervision, facilities management, or a similar role\u003c/li\u003e \u003cli\u003eProven experience managing service contracts and client relationships\u003c/li\u003e \u003cli\u003eStrong communication and problem-solving abilities\u003c/li\u003e \u003cli\u003eThe ability to lead, motivate, and support teams across multiple sites\u003c/li\u003e \u003cli\u003eHigh attention to detail and a commitment to quality outcomes\u003c/li\u003e \u003cli\u003eKnowledge of cleaning industry standards and health \u0026amp; safety practices\u003c/li\u003e \u003cli\u003eA full, clean driver\u0026rsquo;s licence to support site visits\u003c/li\u003e \u003c/ul\u003e \u003cdiv\u003eThis role is subject to pre-employment checks and may require a clean criminal record. Final appointment is contingent on satisfactory results.\u003c/div\u003e \u003cbr\u003e \u003cdiv\u003eApplicants for this position should have NZ residency or a valid NZ work visa. If this sounds like the right role for you, please apply and attach a CV and cover letter.\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4477616\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "