" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eMember Relations Officer - Macksville\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21678\"\u003e Branch Banking \u003c/li\u003e \u003cli data-id=\"21680\"\u003e Macksville (NSW) \u003c/li\u003e \u003cli data-id=\"21681\"\u003e Permanent - Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 9/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eProvide welcoming service and handle daily banking requests.\u003c/li\u003e \u003cli\u003eIdentify member needs and recommend suitable products.\u003c/li\u003e \u003cli\u003eRepresent BCU bank in the community and build strong local relationships.\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout us\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e Are you looking for a career with endless opportunities? There\u0026rsquo;s more to us than banking.\u003cbr\u003e\u003cbr\u003e At BCU Bank, our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences.\u003cbr\u003e\u003cbr\u003e We have 14 branches serving customers across from Tweed Heads to Port Macquarie, with vibrant Head Offices in Brisbane and Coffs Harbour, modern digital banking channels, and mobile retail and business banking lenders who are active in the communities in which they work.\u003cbr\u003e\u003cbr\u003e We\u0026rsquo;re part of P\u0026amp;N Group - one of Australia\u0026rsquo;s largest customer-owned banking groups - alongside P\u0026amp;N Bank in Western Australia.\u003cbr\u003e\u003cbr\u003e Our culture is the sum of how we do things \u0026ndash; and we believe it\u0026rsquo;s a real point of difference.\u0026nbsp;Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empower\u0026nbsp;our people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking.\u003cbr\u003e\u003cbr\u003e As we continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we\u0026rsquo;re looking for talented individuals to join our team.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout the role\u003cbr\u003e \u003c/strong\u003e\u003cbr\u003e As a Member Relations Officer at BCU Bank, you will have a customer focused mindset, assisting our members with their everyday banking needs.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e Through having genuine, rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable BCU Bank products and services.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eYour responsibilities will include\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMaking BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience\u003c/li\u003e \u003cli\u003eAccurate and timely processing of member cash and non-cash transactions\u003c/li\u003e \u003cli\u003eAccount maintenance and account opening\u003c/li\u003e \u003cli\u003eAssisting members with their day-to-day banking needs\u003c/li\u003e \u003cli\u003eIdentifying opportunities from conversations with members to recommend suitable BCU products and services\u003c/li\u003e \u003cli\u003eWorking toward individual and team targets and KPI\u0026rsquo;s\u003c/li\u003e \u003cli\u003eAssisting and educating members on technological changes and enhancements within the bank\u003c/li\u003e \u003cli\u003eOngoing compliance and risk awareness within the Branch\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThis is a permanent, full-time role, based at our Macksville branch.\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhat will you bring?\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eA customer centric mindset at the core of everything you do\u003c/li\u003e \u003cli\u003eProven sales experience within a highly motivated customer service team\u003c/li\u003e \u003cli\u003eExtensive customer service experience\u003c/li\u003e \u003cli\u003eStrong numerical reasoning and accuracy\u003c/li\u003e \u003cli\u003eExcellent communication and comprehension skills\u003c/li\u003e \u003cli\u003eHigh level attention to detail and demonstrated risk awareness\u003c/li\u003e \u003cli\u003eStrong computer literacy\u003c/li\u003e \u003cli\u003eA current Driver\u0026rsquo;s License, as travel between branches may be required.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we can offer you\u003cbr\u003e \u003c/strong\u003e\u003cbr\u003e There\u0026rsquo;s life at work, and life outside of work \u0026ndash; and we understand that.\u003cbr\u003e \u003cbr\u003e P\u0026amp;N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.\u003cbr\u003e \u003cbr\u003e To help you live your best life through work, we offer an extensive range of employee benefits.\u003cbr\u003e \u003cul\u003e \u003cli\u003eWork for a national multi-brand, customer-focused organisation\u003c/li\u003e \u003cli\u003eAn incentive scheme for exceptional performance\u003c/li\u003e \u003cli\u003eBe supported with leadership and professional development.\u003c/li\u003e \u003cli\u003e12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.\u003c/li\u003e \u003cli\u003eGenerous discounts on home loans, personal loans, insurance and other banking products and services\u003c/li\u003e \u003cli\u003eUp to two weeks\u0026rsquo; additional purchased leave per year\u003c/li\u003e \u003cli\u003eTwo days\u0026rsquo; paid volunteer leave each year to use with a community partner of your choice.\u003c/li\u003e \u003cli\u003eAn Employee Assistance Program\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat does our recruitment process look like?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks.\u003cbr\u003e \u003cbr\u003eAt P\u0026amp;N Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation. \u003cbr\u003e\u003cbr\u003eWe welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.\u003cbr\u003e \u003cbr\u003e If you need assistance or require flexibility to be able to fully participate in the application process, please email us at recruitment@bcubank.com.au\u003cbr\u003e \u003cbr\u003e The closing date for applications is \u003cstrong\u003e6/11/2026.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cem\u003ePlease note, candidate screening and interviews may take place prior to the application closure date.\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4477358\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "