" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eIT Support Officer (NSW)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e New South Wales \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 9/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eNot for Profit Organization\u003c/li\u003e \u003cli\u003eGreat team environment\u003c/li\u003e \u003cli\u003eCompetitive salary package\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the Organisation\u003c/strong\u003e \u003cbr\u003eOur client is a leading not-for-profit disability services provider dedicated to understanding, engaging with and celebrating the strengths, aspirations and interests of people on the autism spectrum.\u003cbr\u003e The organisation supports people of all ages through evidence-informed, person-centred and family-focused services, with a strong commitment to creating meaningful opportunities and improving outcomes for the people it supports.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003ePosition Purpose\u003c/strong\u003e \u003cbr\u003eAs part of the IT team, the IT Support Officer will assist with the maintenance and delivery of IT operations and solutions that support the organisation\u0026rsquo;s strategic objectives.\u003cbr\u003e\u003cbr\u003e This role is primarily focused on providing first and second-level helpdesk support, participating in IT projects, and provisioning and configuring new equipment.\u003cbr\u003e\u003cbr\u003eKey Responsibilities\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e1. IT Helpdesk Support\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMonitor, manage and maintain the service desk system.\u003c/li\u003e \u003cli\u003eTroubleshoot and resolve hardware, software and network issues.\u003c/li\u003e \u003cli\u003eProvide technical support for Microsoft 365.\u003c/li\u003e \u003cli\u003eImage, configure and deploy IT hardware.\u003c/li\u003e \u003cli\u003eProvide on-site and off-site technical support.\u003c/li\u003e \u003cli\u003eDevelop end-user training resources.\u003c/li\u003e \u003cli\u003eEscalate complex technical issues when required.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e2. Network Administration\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage user onboarding and offboarding processes.\u003c/li\u003e \u003cli\u003eCreate and maintain IT systems documentation.\u003c/li\u003e \u003cli\u003eManage network access and security.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e3. Technical Support\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMaintain knowledge of desktop and server operating systems.\u003c/li\u003e \u003cli\u003eMaintain network devices and troubleshoot network and server issues.\u003c/li\u003e \u003cli\u003eResolve technical issues or escalate them as required.\u003c/li\u003e \u003cli\u003eKeep up to date with emerging technologies and IT best practices.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e4. IT Projects\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eParticipate in IT projects, including server upgrades, network upgrades and new site implementations.\u003c/li\u003e \u003cli\u003eMaintain project documentation.\u003c/li\u003e \u003cli\u003eAssist with the development and delivery of staff training to support new systems and technologies.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e5. Communication and Stakeholder Support\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eSupport the organisation\u0026rsquo;s strategic and business objectives.\u003c/li\u003e \u003cli\u003eAssist with IT communications to staff.\u003c/li\u003e \u003cli\u003eParticipate in IT-related meetings, focus groups and committees.\u003c/li\u003e \u003cli\u003eEducate and train staff to improve their technical knowledge and capabilities.\u003c/li\u003e \u003c/ul\u003e Safeguarding Responsibilities The organisation is committed to providing an environment free from abuse, neglect and exploitation for the people it supports. Employees are expected to:\u003cbr\u003e \u003cul\u003e \u003cli\u003eFollow safeguarding policies, procedures and the organisation\u0026rsquo;s Code of Conduct.\u003c/li\u003e \u003cli\u003eComplete mandatory training and apply safeguarding requirements in daily practice.\u003c/li\u003e \u003cli\u003eRecognise and report signs of abuse, neglect or exploitation.\u003c/li\u003e \u003cli\u003eReport practices that do not comply with organisational policies and procedures.\u003c/li\u003e \u003c/ul\u003e Work Health and Safety Employees are required to:\u003cbr\u003e \u003cul\u003e \u003cli\u003eTake reasonable care of their own health and safety.\u003c/li\u003e \u003cli\u003eFollow reasonable safety instructions and applicable workplace requirements.\u003c/li\u003e \u003cli\u003eReport unsafe conditions or practices and suggest improvements.\u003c/li\u003e \u003cli\u003eParticipate in workplace health and safety consultations.\u003c/li\u003e \u003cli\u003eUnderstand and comply with the organisation\u0026rsquo;s Code of Conduct.\u003c/li\u003e \u003c/ul\u003e Essential Requirements \u003cul\u003e \u003cli\u003eHigher School Certificate or equivalent qualification.\u003c/li\u003e \u003cli\u003eRelevant IT industry certifications, such as MCP, MCSE, CompTIA A+ or Security+.\u003c/li\u003e \u003cli\u003eCurrent driver\u0026rsquo;s licence.\u003c/li\u003e \u003cli\u003eAt least one year of experience providing IT support in an enterprise environment.\u003c/li\u003e \u003cli\u003eStrong communication and customer service skills.\u003c/li\u003e \u003cli\u003eExperience with Microsoft Office 365.\u003c/li\u003e \u003cli\u003eExperience with Microsoft Windows Server networks.\u003c/li\u003e \u003cli\u003eExperience with server and/or desktop virtualisation technologies.\u003c/li\u003e \u003cli\u003eKnowledge of TCP/IP and network troubleshooting.\u003c/li\u003e \u003cli\u003eSatisfactory National Police Check.\u003c/li\u003e \u003cli\u003eWorking with Children Check for paid employment in NSW.\u003c/li\u003e \u003c/ul\u003e Work Environment and Physical Requirements \u003cul\u003e \u003cli\u003e\u003cstrong\u003eResilience:\u003c/strong\u003e Ability to manage time pressure and workload frequently.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSitting:\u003c/strong\u003e Required continuously.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eStanding and walking:\u003c/strong\u003e Required occasionally.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eLifting, carrying, pushing, pulling and reaching:\u003c/strong\u003e Required rarely, involving loads under 5 kg.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eFine motor skills:\u003c/strong\u003e Keyboarding and writing required continuously.\u003c/li\u003e \u003c/ul\u003e Annual Salary of $90,000 to $100,000 \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4477244\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "