" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Representative\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"308\"\u003e Admin / Secretarial / Office Support \u003c/li\u003e \u003cli data-id=\"309\"\u003e Administration \u003c/li\u003e \u003cli data-id=\"310\"\u003e VIC Other \u003c/li\u003e \u003cli data-id=\"311\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 9/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSupport an award-winning, premium Australian tapware brand\u003c/li\u003e \u003cli\u003eStand behind quality products with a lifetime guarantee\u003c/li\u003e \u003cli\u003eBuild your CRM and ERP skills with a growing business\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eCustomer Service Representative\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cem\u003eIf you love helping people and getting the details right, you\u0027ll feel at home here.\u003cbr\u003e\u003c/em\u003e\u003c/strong\u003e\u003cbr\u003e We\u0027re looking for someone friendly and organised to join our customer service team. You\u0027ll help customers with their questions, orders and warranty claims, and make sure every one of them feels looked after.\u003cbr\u003e\u003cbr\u003e There\u0027s plenty of variety in the role. You\u0027ll get to know a premium range respected by designers and architects, backed by a lifetime guarantee.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eAbout Us\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eMeir is an Australian-owned brand that has grown from humble beginnings to a formidable presence in the global market. We specialise in premium tapware and bathroom products, backed by our lifetime guarantee and a relentless commitment to quality and design. We Do It Better isn\u0027t just our mission statement, it\u0027s how we operate, every single day.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eThe Role\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Every day, you\u0027ll help customers get what they need and help our team keep things running smoothly.\u003cbr\u003e \u003cul\u003e \u003cli\u003eHandle phone and email enquiries with clarity, warmth and care\u003c/li\u003e \u003cli\u003eProcess orders accurately and keep customers updated on progress\u003c/li\u003e \u003cli\u003eFlag potential delivery issues early so they can be sorted quickly\u003c/li\u003e \u003cli\u003eHandle warranty claims and keep customers informed along the way\u003c/li\u003e \u003cli\u003eKeep our CRM and ERP systems accurate and up to date\u003c/li\u003e \u003cli\u003eWork closely with our warehouse, sales and internal teams\u003c/li\u003e \u003cli\u003eComplete returns and credits and work with our customers to close these out\u003c/li\u003e \u003cli\u003eLiase with Freight carriers and coordinate freight bookings with stores where required.\u003c/li\u003e \u003c/ul\u003e This is a full-time role, Monday to Friday, 9am to 5pm, based in our office at Highpoint Shopping Centre in Maribyrnong. You will report to our Customer Service Manager.\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eWho We\u0027re Looking For\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e You\u0027re warm with people, careful with the details and happy to see things through. When it gets busy, you stay calm and keep everyone in the loop.\u003cbr\u003e \u003cul\u003e \u003cli\u003eCustomer service experience, ideally in a product-based business\u003c/li\u003e \u003cli\u003eConfident with systems, CRM or ERP experience a bonus\u003c/li\u003e \u003cli\u003eCalm and clear when conversations get tricky\u003c/li\u003e \u003cli\u003eOrganised, accurate and able to juggle priorities\u003c/li\u003e \u003cli\u003eCurrent drivers licence\u003c/li\u003e \u003cli\u003eProactive, takes initiative and follows things through to completion\u003c/li\u003e \u003c/ul\u003e And the non-negotiables: you do what you say you\u0027ll do, you own it when something goes wrong, and you treat everyone with kindness and respect.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eMust Have Values\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e These aren\u0027t aspirational. They\u0027re how we treat each other every day, and the minimum we expect from everyone here.\u003cbr\u003e \u003cstrong\u003eRespect:\u003c/strong\u003e You\u0027re kind and act with good intent. You treat others the way they want to be treated, with empathy. You listen without prejudice and stay calm.\u003cbr\u003e \u003cstrong\u003eTeam Work:\u003c/strong\u003e You bring positivity and optimism, glass half full. You respect other points of view, stay non-judging and helpful, and work towards a common goal.\u003cbr\u003e \u003cstrong\u003eIntegrity:\u003c/strong\u003e You talk about people only when they\u0027re in the room. You do what\u0027s right when no one\u0027s looking, and you do what you say you\u0027re going to do.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat\u0027s on Offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eRegular Monday to Friday hours, with your weekends free\u003c/li\u003e \u003cli\u003eBe part of an award-winning range sold in 40+ countries\u003c/li\u003e \u003cli\u003eStand behind products backed by a lifetime guarantee\u003c/li\u003e \u003cli\u003ePlenty of variety, from orders to warranty claims\u003c/li\u003e \u003c/ul\u003e If this sounds like you, we\u0027d really love to hear from you.\u003cbr\u003e\u003cbr\u003e Send us your CV and a few lines about why this role feels right for you.\u003cbr\u003e Let me know your feedback. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4476909\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "