" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003ePerformance Manager (nbn - Community Engagement)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 7/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eThis role is a full time office based role contracted until 30 June 2028.\u003c/li\u003e \u003cli\u003eLead a high performing team across 13 regional locations.\u003c/li\u003e \u003cli\u003eDrive meaningful community outcomes.\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e We\u0027re looking for an experience Performance Manager to lead the delivery \u0026amp; performance of our nbn community engagement program across Australia.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This is a leadership role responsible for people, performance, stakeholder relationships and program delivery. You\u0026rsquo;ll work closely with nbn stakeholders, Crossmark leadership and field teams to turn strategy into action and deliver measurable community outcomes.\u003cbr\u003e\u003cbr\u003e This role is a full time office based role contracted until 30 June 2028.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll do\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eLead, coach and develop a geographically dispersed, high-performing team.\u003c/li\u003e \u003cli\u003eOwn program performance against agreed KPIs, Event and Check Your Address (CYA) targets.\u003c/li\u003e \u003cli\u003ePartner with nbn stakeholders, including Heads of State to develop and deliver quarterly regional plans.\u003c/li\u003e \u003cli\u003eBuild strong relationships with nbn, community and internal stakeholders.\u003c/li\u003e \u003cli\u003eLead governance, reporting, forecasting and performance reviews.\u003c/li\u003e \u003cli\u003eUse data and field insights to identify opportunities, manage risks and drive continuous improvement.\u003c/li\u003e \u003cli\u003eChampion customer and community outcomes, including connectivity awareness and literacy.\u003c/li\u003e \u003cli\u003eSupport emergency community engagement activities when required.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll bring\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProven experience leading performance-based programs, contracts or service delivery.\u003c/li\u003e \u003cli\u003eStrong people leadership experience, ideally across geographically dispersed teams.\u003c/li\u003e \u003cli\u003eDemonstrated success delivering against measurable KPIs and targets.\u003c/li\u003e \u003cli\u003eExcellent stakeholder management and business partnering skills.\u003c/li\u003e \u003cli\u003eStrong strategic planning, analytical and problem-solving capability.\u003c/li\u003e \u003cli\u003eExperience in community engagement, field operations, telecommunications, technology or a similar environment will be highly regarded.\u003c/li\u003e \u003cli\u003eExcellent communication and organisational skills.\u003c/li\u003e \u003cli\u003eCurrent driver\u0027s licence and willingness to travel regionally as required.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0026rsquo;s in it for you?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e At Crossmark, you\u0026rsquo;ll be part of a \u003cstrong\u003eGreat Place to Work \u003c/strong\u003erecognised organisation where your contribution is valued.\u003cbr\u003e\u003cbr\u003e You\u0026rsquo;ll have access to:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMonthly employee recognition awards.\u003c/li\u003e \u003cli\u003eEmployee discounts and lifestyle benefits.\u003c/li\u003e \u003cli\u003eConfidential EAP and wellbeing support.\u003c/li\u003e \u003cli\u003eCommunity and sustainability initiatives.\u003c/li\u003e \u003cli\u003eA strong commitment to diversity, inclusion and equal opportunity.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhy Crossmark?\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e Crossmark is Australia\u0026rsquo;s leading field sales and retail marketing agency, partnering with some of the country\u0026rsquo;s most iconic brands and retailers.\u003cbr\u003e\u003cbr\u003e If you\u0026rsquo;re a confident leader who thrives on performance, people and meaningful community impact, we\u0026rsquo;d love to hear from you. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4476497\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "