" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Support Officer / Technical Customer Service Executive\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"11806\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"11807\"\u003e Sales Assistant / Coordinator \u003c/li\u003e \u003cli data-id=\"11808\"\u003e Gold Coast \u003c/li\u003e \u003cli data-id=\"11809\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 7/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eBe part of this growing global EnergyTech powerhouse\u003c/li\u003e \u003cli\u003eExcellent team culture and fun working environment\u003c/li\u003e \u003cli\u003eGreat remuneration package and career advancement opportunities\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e 1KOMMA5\u0026deg; is a global EnergyTech powerhouse revolutionising the way homes produce, store, and consume energy. With a bold mission to enable carbon-neutral living, we integrate cutting-edge solar, battery storage, EV charging and intelligent energy software into one seamless solution.\u003cbr\u003e\u003cbr\u003eBacked by top-tier global investment and now operating in over 10 countries, 1KOMMA5\u0026deg; is one of the fastest-scaling clean energy companies in the world.\u003cbr\u003e\u003cbr\u003eWith the Australian operation now entering a period of rapid growth, the business requires\u0026nbsp;a technically minded Support Officer to play a key role in supporting our customers throughout their solar journey\u0026mdash;before, during, and after installation. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eAbout the Role:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eAs a Technical Customer Support Officer, you will primarily work from our centralised CRM system to manage customer tickets and service requests. The core focus of this role is resolving support tickets efficiently, providing accurate information, and maintaining a high standard of customer service.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eResponding to customer enquiries pre and post installation via phone, email, and the CRM platform.\u003c/li\u003e \u003cli\u003eManaging, updating and closing service tickets within the CRM platform.\u003c/li\u003e \u003cli\u003eVerifying and reviewing customer, site, and service information for accuracy.\u003c/li\u003e \u003cli\u003ePreparing and issuing service documentation including reports, lists and updates.\u003c/li\u003e \u003cli\u003eProviding timely updates to customers regarding their ticket progress.\u003c/li\u003e \u003cli\u003eCoordinating directly with field personnel, including providing support to on-site team members where required.\u003c/li\u003e \u003cli\u003eLiaising with accounts for invoicing and payment follow-ups.\u003c/li\u003e \u003cli\u003eRe-engaging with customers and installers to organise follow-up work.\u003c/li\u003e \u003cli\u003eUpdating internal CRM and relevant manufacturer portals with case notes and outcomes.\u003c/li\u003e \u003cli\u003eAssisting in generating reports for service issues, warranty claims or installation disputes.\u003c/li\u003e \u003cli\u003ePerforming post-installation checks to confirm system functionality and ensure key components (e.g. inverter, monitoring, grid connection) are operational and recorded correctly.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eSkills and experience:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAbility to handle high volume phone calls and emails.\u003c/li\u003e \u003cli\u003eTechnically minded with a love for resolving issues for customers\u003c/li\u003e \u003cli\u003eExcellent written and verbal communication skills \u0026ndash; particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and providing a solution.\u003c/li\u003e \u003cli\u003eGood organisational skills.\u003c/li\u003e \u003cli\u003eThe ability to prioritise and problem solve.\u003c/li\u003e \u003cli\u003eEagerness to support all team members as required.\u003c/li\u003e \u003cli\u003eProactive attitude and strong work ethic.\u003c/li\u003e \u003c/ul\u003e We\u0027re keen to hear from candidates who have worked in customer service, help desk, client support type of roles who are experienced communicating with customers to resolve technical issues. The key here is an ability to research and problem solve for solutions.\u003cbr\u003e\u003cbr\u003eThis role joins a well establised technical support team, based in our Coombabah office. The salary on offer here is $70,000 + super and the hours of work are 8am - 4pm, Monday to Friday.\u003cbr\u003e\u003cbr\u003e If this sounds like you, please apply with a copy of an up to date resume today as this position will surely be filled quickly.\u003cbr\u003e\u003cbr\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003eInsight Resourcing\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:center\"\u003ewww.insightresourcing.com.au\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4476280\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "