" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Compliance Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"12495\"\u003e Banking \u0026amp; Finance \u003c/li\u003e \u003cli data-id=\"12496\"\u003e Banking - Compliance \u003c/li\u003e \u003cli data-id=\"12497\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"12498\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 6/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eEasy-to-reach North Sydney office\u003c/li\u003e \u003cli\u003eA small, supportive team in a growing business investing in new technology\u003c/li\u003e \u003cli\u003eWork from home on Fridays\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eJoin a growing, accredited background screening business where accuracy protects people, employers and our national accreditation.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eAbout the company\u003c/span\u003e\u003c/strong\u003e \u003cbr\u003eOur client is an Australian background screening business and an ACIC Accredited Body under the National Police Checking Service. Their platform helps employers across government, energy, finance and professional services make safe hiring decisions, and helps applicants get through screening quickly and securely. They are a small, growing North Sydney team investing in automation, identity verification technology and ISO 27001 certification.\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eThe role\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003eReporting to the Team Leader \u0026ndash; Customer Service \u0026amp; Compliance, you\u0027ll process background checks accurately, securely and on time, and be the first line of ACIC compliance on every National Police Check.\u003cbr\u003e\u003cbr\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eWhat you will do\u003c/strong\u003e\u003c/span\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProcess Nationally Coordinated Criminal History Checks (NCCHCs) to ACIC Access Agreement and NPCS Handbook standards\u003c/li\u003e \u003cli\u003eVerify identity documents, linkage images and application data in detail, including names, dates of birth, aliases and addresses\u003c/li\u003e \u003cli\u003eConfirm consent, purpose descriptions and Document Verification Service (DVS) checks before submission\u003c/li\u003e \u003cli\u003eManage Disclosable Court Outcome and special provisions processes\u003c/li\u003e \u003cli\u003eDeliver wider checks: employment and references, qualifications, international criminal, drug and alcohol, financial and directorship\u003c/li\u003e \u003cli\u003eHandle personal and police information in line with the Privacy Act 1988 and information security policy\u003c/li\u003e \u003cli\u003eSupport applicants and customers by live chat, phone and email, keeping records current in HubSpot\u003c/li\u003e \u003c/ul\u003e \u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eAbout you\u003c/strong\u003e\u003c/span\u003e \u003cul\u003e \u003cli\u003eExceptional attention to detail \u0026ndash; accuracy is non-negotiable\u003c/li\u003e \u003cli\u003eStrong analytical skills and an enquiring mind\u003c/li\u003e \u003cli\u003eIntegrity, discretion and the confidence to hold the line on compliance\u003c/li\u003e \u003cli\u003eA calm, patient and compassionate approach to sensitive matters\u003c/li\u003e \u003cli\u003eClear written communication and confidence with online systems\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHighly regarded:\u003c/strong\u003e experience in compliance, audit, KYC/AML, screening, HR, legal, criminology or law enforcement; knowledge of the NPCS framework, ACIC requirements or Australian privacy law; identity or document verification experience; HubSpot or similar CRM; a tertiary qualification. No screening background? If your eye for detail is sharp, we still want to hear from you.\u003cbr\u003e \u003cbr\u003e\u003cspan style=\"text-decoration:underline\"\u003e\u003cstrong\u003eWhy apply\u003c/strong\u003e\u003c/span\u003e \u003cul\u003e \u003cli\u003eMeaningful work that helps employers hire safely and protects vulnerable people\u003c/li\u003e \u003cli\u003eHands-on exposure to ACIC, NPCS, privacy and information security frameworks\u003c/li\u003e \u003cli\u003eA small, supportive team in a growing business investing in new technology\u003c/li\u003e \u003cli\u003eEasy-to-reach North Sydney office\u003c/li\u003e \u003c/ul\u003e The successful candidate will need a satisfactory National Police Check and identity verification, unrestricted right to work in Australia, and to sign a confidentiality undertaking.\u003cbr\u003e\u003cbr\u003eIf this sounds like you, please apply now. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4476096\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "