" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eBusiness Banking Support Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"13670\"\u003e Business Banking \u003c/li\u003e \u003cli data-id=\"13671\"\u003e Permanent - Full Time \u003c/li\u003e \u003cli data-id=\"13672\"\u003e Perth (WA) / Brisbane (QLD) / Coffs Harbour (NSW) \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 5/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eProcess diverse business banking requests, including loans \u0026amp; account maintenance\u003c/li\u003e \u003cli\u003ePartner with relationship managers, customers, law firms and valuers\u003c/li\u003e \u003cli\u003eDeliver exceptional service while supporting compliance improvements.\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e As our Business Banking portfolio continues to grow, we are looking for an experienced Business Banking Support Officer to join our team in a permanent, full-time role.\u003cbr\u003e\u003cbr\u003e Reporting to the Business Banking Operations Manager, this role can be based at our Perth, Brisbane or Coffs Harbour offices.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout the role\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Primarily responsible for processing of Business Banking work requests across multiple brands, jurisdictions and geographies including loans processing, account opening and account maintenance tasks.\u003cbr\u003e \u003cbr\u003e You will work closely with Business Banking Relationship Managers and Assistant Relationship Managers as well as both internal and external customers.\u003cbr\u003e\u003cbr\u003e Supporting and promoting a shared service model, provide an exceptional service experience for our Business Banking members and frontline colleagues.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eResponsibilities include:\u003cbr\u003e \u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eAdministration\u003c/strong\u003e\u003cbr\u003e \u0026middot; Managing and prioritising email mailboxes, WMS case management, scanning and indexing relevant to role.\u003cbr\u003e \u0026middot; Updating and verifying Core Banking Systems including account creation/maintenance.\u003cbr\u003e \u0026middot; Managing documentation and registrable Land Registry documents returned via solicitors. General reporting maintenance.\u003cbr\u003e \u0026middot; Creating, updating and managing periodic reviews of relevant Business Banking processes in ProMapp.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003e3rd Party Service\u003c/strong\u003e\u003cbr\u003e \u0026middot; Liaising with various internal, external and third party Stakeholders on tasks such as managing settlements/ PEXA workspaces, validating loan disbursements and payout figures, following up on delays, rework and general transactional management.\u003cbr\u003e \u0026middot; Liaison with law firms, valuation firms as appropriate as well as managing the processing of Progress Payments with building companies.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eDocumentation management, collection, validation and lodgement\u003c/strong\u003e\u003cbr\u003e \u0026middot; Assist with the collation, validation and lodgement of various documents (Business Loan, Home Loan and Consumer). This could include but is not limited to:\u003cbr\u003e Certificate of Titles, Priority Deeds, Consents, Letters of Acceptance \u0026amp; Variation, Security/Loan Documents, extraction of mortgage documents, Mortgage and Discharge of Mortgages.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAssisting Colleagues/Back up processing support\u003c/strong\u003e\u003cbr\u003e \u0026middot; Providing on the job training and assistance to colleagues as required.\u003cbr\u003e \u0026middot; Back up support to mainstream retail Securities and Funding teams processing.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eProcess Improvement\u003c/strong\u003e\u003cbr\u003e \u0026middot; Completion of various process improvement and change initiatives that could include but not limited to:\u003cbr\u003e\u0026middot; Input to various related project working groups, delivery of change in an Agile environment, system testing including the development of tests plans and process change including the development and update of Promapp\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eCompliance\u003c/strong\u003e\u003cbr\u003e \u0026middot; Conduct post funding hindsight review\u003cbr\u003e \u0026middot; Understand the risk and consequences of not complying with the processes, procedures, codes of practice, legislation and acts relevant to your area of the business.\u003cbr\u003e \u0026middot; Report all operational risk incidents, compliance and occupational health and safety breaches of potential events and breaches you become aware of.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll bring:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u0026middot; Proven experience in a business banking support role\u003cbr\u003e\u0026middot; Strong experience in a back-office operational environment\u003cbr\u003e \u0026middot; Previous experience within a financial institution with a background in loans processing preferred\u003cbr\u003e \u0026middot; Ability to work in a high paced team environment, customer service skills, computer literacy, strong attention to detail and ability to problem solve\u003cbr\u003e \u0026middot; Sound understanding of operational risk, regulatory compliance and workplace health and safety requirements\u003cbr\u003e \u0026middot; Experience using banking, lending, workflow or customer relationship management systems is desirable; familiarity with platforms such as nCino or Salesforce would be advantageous \u003cbr\u003e \u0026middot; A strong commitment to the secure handling of confidential customer information\u003cbr\u003e \u0026middot; Strong ability to communicate and negotiate effective outcomes with stakeholders and third parties.\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eWhat we can offer you\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThere\u0026rsquo;s life at work, and life outside of work \u0026ndash; and we understand that.\u0026nbsp;That\u0026rsquo;s why we offer an extensive range of employee benefits.\u003cbr\u003e \u003cul\u003e \u003cli\u003eBe supported with leadership and professional development, such as education assistance, mentoring, and emerging leadership programs.\u003c/li\u003e \u003cli\u003eGenerous discounts on home loans, personal loans, insurance, and other banking products and services.\u003c/li\u003e \u003cli\u003eAn incentive scheme for exceptional performance, up to two weeks\u0026rsquo; additional purchased leave per year, and novated lease program.\u003c/li\u003e \u003cli\u003e12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.\u003c/li\u003e \u003cli\u003eTwo days\u0026rsquo; paid volunteer leave each year to use with a community partner of your choice.\u003c/li\u003e \u003cli\u003eEmployee social clubs in our Perth and Coffs Harbour corporate offices.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout us\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; \u003c/strong\u003e\u003cbr\u003e Are you looking for a career with endless opportunities? There\u0026rsquo;s more to us than banking.\u003cbr\u003e\u003cbr\u003e At P\u0026amp;N Bank, our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences.\u003cbr\u003eWe have 14 branches serving customers across Perth, Mandurah and Bunbury, alongside a vibrant Perth Head Office and Contact Centre.\u003cbr\u003e\u003cbr\u003e We\u0026rsquo;re part of P\u0026amp;N Group - one of Australia\u0026rsquo;s largest customer-owned banking groups - alongside BCU in NSW and southeast Queensland.\u003cbr\u003e\u003cbr\u003e Our culture is the sum of how we do things \u0026ndash; and we believe it\u0026rsquo;s a real point of difference.\u0026nbsp;Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empower\u0026nbsp;our people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking.\u003cbr\u003e\u003cbr\u003e As we continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we\u0026rsquo;re looking for talented individuals to join our team.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat does our recruitment process look like?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks, and all relevant background checks.\u003cbr\u003e\u003cbr\u003e At P\u0026amp;N Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation. \u003cbr\u003e\u003cbr\u003eWe welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages, and cultural backgrounds.\u003cbr\u003e\u003cbr\u003e If you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at recruitment@pnbank.com.au. We\u0026rsquo;ll work with you to support your participation.\u003cbr\u003e \u003cbr\u003e To find out more about what it\u0026rsquo;s like to work with us, visit P\u0026amp;N Bank careers or BCU Bank careers, or meet some of our people here.\u003cbr\u003e\u003cbr\u003e The closing date for applications is \u003cstrong\u003e2/11/2026.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cem\u003e(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4475800\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "