" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eMember Relations Specialist - Success\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"13670\"\u003e Branch Banking \u003c/li\u003e \u003cli data-id=\"13671\"\u003e Permanent - Full Time \u003c/li\u003e \u003cli data-id=\"13672\"\u003e Success (WA) \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 2/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin a supportive, collaborative team with career growth opportunities\u003c/li\u003e \u003cli\u003eOpportunity to join a growing, national organisation in Permanent Full-Time role\u003c/li\u003e \u003cli\u003eRepresent P\u0026amp;N Bank in the community and build strong local relationships\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eWhere you\u0026rsquo;ll add value\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eAs a Member Relations Specialist at P\u0026amp;N Bank, you will have a customer focused mindset, responsible for delivering excellent personalised service to all members.\u003cbr\u003e\u003cbr\u003eThrough having genuine, rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable P\u0026amp;N Bank products and services. The primary focus of this role will be providing end to end experience, from initial enquiry all the through to fulfilment of consumer lending products, Insurance products and other collateral products and services offered by P\u0026amp;N Bank.\u003cbr\u003e\u003cbr\u003eThis role will promote a complete package to our members based around our brand themes, which will deliver superior value to our members and the organisation whilst promoting the benefits of long-term loyalty.\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003eReporting to the Branch Manager, some of your key responsibilities include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eConsistently apply Empower framework in all member conversations.\u003c/li\u003e \u003cli\u003eAssisting with members\u0027 financial needs through face to face and over the phone customer service using our Empower framework and working to resolve issues at first point of contact.\u003c/li\u003e \u003cli\u003eIdentifying opportunities to promote our range of financial products to achieve sales results aligned to business KPI\u0027s and offering services to match their needs whilst building relationships for future business opportunities.\u003c/li\u003e \u003cli\u003eAssisting in the development of long term mutually rewarding relationships between P\u0026amp;N Bank and our members and deepen advocacy.\u003c/li\u003e \u003cli\u003eEngages in and implements retail and Empower initiatives, projects or new internal systems or processes as required.\u003c/li\u003e \u003cli\u003eEnsure all activities, conduct and performance comply with relevant legislation and P\u0026amp;N Group policy. Proactively considers risk in day-to-day business activities and decisions.\u003c/li\u003e \u003cli\u003eActively participates in all coaching sessions and leadership routines, engages coaching with Member Relations Officer\u0026rsquo;s to increase consumer lending knowledge.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThis is a permanent, full time position based at the Success branch.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhat sets you up for success\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eA customer-first mindset, with a passion for delivering personalised, high-quality member experiences\u003c/li\u003e \u003cli\u003eDemonstrated experience in a retail customer service environment; exposure to banking or financial services (personal/home lending) is advantageous\u003c/li\u003e \u003cli\u003eProven ability to deliver both sales and service outcomes in a fast-paced, target-driven environment (face-to-face and over the phone)\u003c/li\u003e \u003cli\u003eCash handling experience with strong accuracy and attention to detail\u003c/li\u003e \u003cli\u003eExperience collaborating with internal teams and stakeholders to achieve shared goals\u003c/li\u003e \u003cli\u003eStrong numerical and problem-solving skills, with the ability to interpret member needs and recommend suitable solutions\u003c/li\u003e \u003cli\u003eExcellent verbal and written communication skills, with the ability to build rapport and trust\u003c/li\u003e \u003cli\u003eHigh level of attention to detail, with a strong focus on risk awareness and compliance\u003c/li\u003e \u003cli\u003eSolid digital capability, including Microsoft Office and CRM systems\u003c/li\u003e \u003cli\u003eCertificate in Financial Services (or related qualification) \u0026ndash; desirable\u003c/li\u003e \u003cli\u003eFSRA Tier 2 Accreditation is desirable\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we can offer you\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThere\u0026rsquo;s life at work, and life outside of work \u0026ndash; and we understand that.\u0026nbsp;That\u0026rsquo;s why we offer an extensive range of employee benefits.\u003cbr\u003e \u003cul\u003e \u003cli\u003eBe supported with leadership and professional development, such as education assistance, mentoring, and emerging leadership programs.\u003c/li\u003e \u003cli\u003eGenerous discounts on home loans, personal loans, insurance, and other banking products and services.\u003c/li\u003e \u003cli\u003eAn incentive scheme for exceptional performance, up to two weeks\u0026rsquo; additional purchased leave per year, and novated lease program.\u003c/li\u003e \u003cli\u003e12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.\u003c/li\u003e \u003cli\u003eTwo days\u0026rsquo; paid volunteer leave each year to use with a community partner of your choice.\u003c/li\u003e \u003cli\u003eEmployee social clubs in our Perth and Coffs Harbour corporate offices.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout us\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eAre you looking for a career with endless opportunities? There\u0026rsquo;s more to us than banking.\u003cbr\u003e\u003cbr\u003eAt P\u0026amp;N Bank, our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences.\u003cbr\u003e\u003cbr\u003eWe have 14 branches serving customers across Perth, Mandurah and Bunbury, alongside a vibrant Perth Head Office and Contact Centre.\u003cbr\u003e\u003cbr\u003eWe\u0026rsquo;re part of P\u0026amp;N Group - one of Australia\u0026rsquo;s largest customer-owned banking groups - alongside BCU in NSW and southeast Queensland.\u003cbr\u003e\u003cbr\u003eOur culture is the sum of how we do things \u0026ndash; and we believe it\u0026rsquo;s a real point of difference.\u0026nbsp;Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empower\u0026nbsp;our people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking.\u003cbr\u003e\u003cbr\u003eAs we continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we\u0026rsquo;re looking for talented individuals to join our team.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhat does our recruitment process look like?\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThe process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks, and all relevant background checks.\u003cbr\u003e\u003cbr\u003eAt P\u0026amp;N Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation.\u003cbr\u003e\u003cbr\u003eWe welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages and cultural backgrounds.\u003cbr\u003e\u003cbr\u003eIf you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at recruitment@pnbank.com.au. We\u0026rsquo;ll work with you to support your participation.\u003cbr\u003e\u003cbr\u003eTo find out more about what it\u0026rsquo;s like to work with us, visit\u0026nbsp;https://www.pnbank.com.au/careers/ or https://www.bcu.com.au/careers/ or meet some of our people https://www.youtube.com/watch?v=86Bn5H2i2gc.\u003cbr\u003e\u003cbr\u003eThe closing date for applications is \u003cstrong\u003e30/10/2026.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003cem\u003e(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4475380\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "