" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCredit Claims Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21136\"\u003e Katie Kelly \u003c/li\u003e \u003cli data-id=\"21135\"\u003e Accounting and Finance \u003c/li\u003e \u003cli data-id=\"14716\"\u003e Administration \u003c/li\u003e \u003cli data-id=\"14717\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"14718\"\u003e Auckland \u003c/li\u003e \u003cli data-id=\"14719\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 1/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eHybrid working with flexibility to work from home\u003c/li\u003e \u003cli\u003eOn-site parking at the Penrose base\u003c/li\u003e \u003cli\u003eLong-term stability with a well-established business\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the Company\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Our client is a large, well-established New Zealand business with a strong customer base and a well-structured corporate credit function. It is a stable, process-driven environment where accuracy and great customer service are genuinely valued.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eThe Role\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Reporting to the Credit Manager, you will own the timely processing and settlement of customer credit claims. The role exists to protect cash flow by resolving the queries that hold up payment, working closely with Finance, Credit and Sales to get claims validated, approved and closed out within agreed KPIs.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eReceive, enter and route customer claims to the right authoriser\u003c/li\u003e \u003cli\u003eValidate claim details with internal teams and customers\u003c/li\u003e \u003cli\u003eProcess and pay approved claims in line with audit requirements\u003c/li\u003e \u003cli\u003eFollow up aged or problematic claims through to resolution\u003c/li\u003e \u003cli\u003eResolve customer queries preventing payment, quickly and professionally\u003c/li\u003e \u003cli\u003ePartner with Finance, Credit and Sales to close out claims\u003c/li\u003e \u003cli\u003eMaintain accurate records and support the team with ad hoc admin\u003c/li\u003e \u003cli\u003eProduce monthly and ad hoc claims reporting\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eKey Skills \u0026amp; Experience Required:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience in claims administration\u003c/li\u003e \u003cli\u003eIntermediate Excel, Word and Outlook skills\u003c/li\u003e \u003cli\u003eJD Edwards and Salesforce experience desirable\u003c/li\u003e \u003cli\u003eStrong attention to detail and a sound understanding of audit requirements\u003c/li\u003e \u003cli\u003eClear, confident communicator, both written and verbal\u003c/li\u003e \u003cli\u003eOrganised, with the ability to juggle competing priorities with urgency\u003c/li\u003e \u003cli\u003eProactive, solutions-focused and comfortable working cross-functionally\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s in it for you\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e This role offers hybrid working and the stability of a large, established business with clear processes and KPIs. You will own a defined part of the credit function end to end, with daily exposure across Finance, Credit and Sales. It is a strong platform for building your credit and accounts receivable career, with systems exposure that carries real weight in the market.\u003cbr\u003e\u003cbr\u003eTo be considered for this position, please submit your CV via the link below \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4474962\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "