" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"12802\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"12803\"\u003e Call Centre - Inbound \u003c/li\u003e \u003cli data-id=\"12804\"\u003e Brisbane \u003c/li\u003e \u003cli data-id=\"12805\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 29/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eBased in Brisbane City - Customer Service Officer\u003c/li\u003e \u003cli\u003eOngoing growth opportunities with leading Finance company\u003c/li\u003e \u003cli\u003eGood salary on offer\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Are you passionate about delivering outstanding customer service and building strong customer relationships?\u0026nbsp;\u003cbr\u003e \u003cbr\u003eIn this role, you will be the first point of contact, assisting with enquiries relating to home loans and car loans while providing a seamless and positive customer experience. You will play a key role in customer retention, identifying opportunities for additional products and services, and ensuring every interaction reflects professionalism and care.\u003cbr\u003e\u003cbr\u003eWorking Monday to Friday Shifts you will be working\u003cbr\u003e7am to 3.30pm, 8.30am to 5pm, or 10.30am to 7pm.\u003cbr\u003e \u003cbr\u003eWorking within a fast-paced contact centre environment, you will:\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide exceptional support to customers\u003c/li\u003e \u003cli\u003eHandle inbound customer calls while achieving service level and customer satisfaction targets\u003c/li\u003e \u003cli\u003eAssist customers with loan enquiries including payouts, discharges, additional lending and further advances\u003c/li\u003e \u003cli\u003eBuild strong relationships with borrowers, brokers and internal stakeholders\u003c/li\u003e \u003cli\u003eMaintain accurate customer records and detailed file notes\u003c/li\u003e \u003cli\u003eIdentify and refer retention, upsell and cross-sell opportunities to specialist teams\u003c/li\u003e \u003cli\u003eDeliver first-call resolution wherever possible\u003c/li\u003e \u003cli\u003eEnsure compliance with industry legislation, company policy and regulatory requirements\u003c/li\u003e \u003c/ul\u003e To be successful you will have: \u003cul\u003e \u003cli\u003eMinimum 1 year experience in a customer service environment\u003c/li\u003e \u003cli\u003eStrong communication skills with a professional phone manner\u003c/li\u003e \u003cli\u003eExcellent attention to detail and organisational skills\u003c/li\u003e \u003cli\u003eAbility to build rapport quickly and manage customer enquiries confidently\u003c/li\u003e \u003cli\u003eStrong problem-solving and decision-making ability\u003c/li\u003e \u003cli\u003eAbility to work both autonomously and collaboratively within a team\u003c/li\u003e \u003cli\u003eIntermediate Microsoft Office and computer skills\u003c/li\u003e \u003cli\u003eAble to complete a police check\u003c/li\u003e \u003c/ul\u003e Highly Regarded: \u003cul\u003e \u003cli\u003eExperience within banking, lending, mortgage or financial services environments\u003c/li\u003e \u003cli\u003eUnderstanding of home loans, credit processes and financial products\u003c/li\u003e \u003cli\u003eExperience working towards service levels and KPIs within a contact centre\u003c/li\u003e \u003c/ul\u003e If you are passionate about customer service, enjoy helping customers achieve the best outcomes and want to build your career within financial services, we would love to hear from you.\u003cbr\u003e\u003cbr\u003eWFH can be offered once trained for one day a week or whilst working the late shift.\u003cbr\u003e\u003cbr\u003e Apply online today or to discuss this role further please contact Vanessa by email vanessa@kbhsolutions.com.au.\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4474470\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "