" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Consultant\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19473\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"19474\"\u003e Victoria \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 28/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e$70,000 + super, with flexible work-from-home options\u003c/li\u003e \u003cli\u003eMonday to Friday business hours, no weekends\u003c/li\u003e \u003cli\u003ePeople-first policies including Me Days and a Body \u0026amp; Mind Allowance\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cdiv style=\"text-align:justify\"\u003e\u003cstrong\u003eAbout the Company:\u003cbr\u003e\u003c/strong\u003eJoin one of Australia\u0026rsquo;s most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eWith teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e\u003cstrong\u003e About the Opportunity:\u003cbr\u003e\u003c/strong\u003e As an Enquiry Consultant, you\u0026rsquo;ll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eThis is a customer-focused phone-based role where every conversation matters. You\u0026rsquo;ll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including:\u003c/div\u003e \u003cul\u003e \u003cli\u003eQuotes, renewals and new business applications\u003c/li\u003e \u003cli\u003ePolicy enquiries and Certificates of Currency\u003c/li\u003e \u003cli\u003eDirecting claim-related enquiries to the appropriate team\u003c/li\u003e \u003cli\u003eAccurately recording customer interactions and maintaining customer records\u003c/li\u003e \u003c/ul\u003e \u003cdiv style=\"text-align:justify\"\u003eNo two days will be the same. You\u0026rsquo;ll work in a dynamic environment influenced by seasonal trends and events such as natural disasters across Australia, ensuring customers receive timely, accurate and compassionate support.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003eYou\u0026rsquo;ll also play an important role in ensuring customers are well informed by following compliance requirements, underwriting guidelines and providing relevant disclosures.\u003c/div\u003e \u003cbr\u003e \u003cstrong\u003e What\u0026rsquo;s On Offer:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCompetitive salary of $70,000 + super\u003c/li\u003e \u003cli\u003eMonday\u0026ndash;Friday hours with no weekends required\u003c/li\u003e \u003cli\u003eFlexible working arrangements, including the option to work from home 1\u0026ndash;2 days per week after probation\u003c/li\u003e \u003cli\u003eConvenient Burnley location with onsite car parking available (first come, first served)\u003c/li\u003e \u003cli\u003eA supportive, values-led culture built on honesty, respect and teamwork\u003c/li\u003e \u003cli\u003eCareer development opportunities, including pathways into leadership and other areas of the business\u003c/li\u003e \u003cli\u003eEmployee-focused benefits including Me Days, Purchased Leave, Body \u0026amp; Mind Allowance and Pet Care Leave\u003c/li\u003e \u003cli\u003eA Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You:\u003c/strong\u003e\u003cbr\u003e You\u0026rsquo;re a customer-focused professional who enjoys helping people and creating positive experiences. You\u0026rsquo;ll bring:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eA genuine passion for customer service and supporting others\u003c/li\u003e \u003cli\u003eStrong communication and active listening skills\u003c/li\u003e \u003cli\u003eThe ability to build rapport with a diverse range of customers\u003c/li\u003e \u003cli\u003eExcellent attention to detail and strong organisational skills\u003c/li\u003e \u003cli\u003eThe ability to follow processes, procedures and compliance requirements\u003c/li\u003e \u003cli\u003eA positive, team-focused attitude with the ability to build strong working relationships\u003c/li\u003e \u003cli\u003ePrevious customer service, contact centre or insurance experience (highly regarded)\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eAvailability to commence Monday 12 October (essential)\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHow to Apply:\u003c/strong\u003e \u003cdiv style=\"text-align:justify\"\u003eIf you\u0026rsquo;re looking for a role where you can make a difference every day while building your career with a respected Australian organisation, we\u0026rsquo;d love to hear from you.\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e\u003cstrong\u003e\u003cbr\u003eAPPLY NOW!\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:justify\"\u003e\u003cem\u003ePlease note: this position has a fixed start date of Monday 12 October. Applications from candidates unable to commence on this date cannot be considered.\u0026nbsp;\u003c/em\u003eFor a confidential discussion, contact Hollie at SMAART Recruitment on (03) 8637 4444.\u0026nbsp;\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4474242\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "