" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Desk Analyst\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20660\"\u003e Information \u0026amp; Communication Technology \u003c/li\u003e \u003cli data-id=\"20666\"\u003e Help Desk \u0026amp; IT Support \u003c/li\u003e \u003cli data-id=\"20663\"\u003e Contract \u003c/li\u003e \u003cli data-id=\"20668\"\u003e Yes \u003c/li\u003e \u003cli data-id=\"20669\"\u003e Yes \u003c/li\u003e \u003cli data-id=\"20670\"\u003e Yes \u003c/li\u003e \u003cli data-id=\"20671\"\u003e Yes \u003c/li\u003e \u003cli data-id=\"20672\"\u003e US \u003c/li\u003e \u003cli data-id=\"20661\"\u003e Australia \u003c/li\u003e \u003cli data-id=\"20662\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"20667\"\u003e CBD \u0026amp; Inner Suburbs \u003c/li\u003e \u003cli data-id=\"20678\"\u003e No \u003c/li\u003e \u003cli data-id=\"20689\"\u003e Default \u003c/li\u003e \u003cli data-id=\"20679\"\u003e Yes \u003c/li\u003e \u003cli data-id=\"20688\"\u003e Normal \u003c/li\u003e \u003cli data-id=\"20664\"\u003e Daily Rate \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 28/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003e2 months contract || 5 days onsite\u003c/li\u003e \u003cli\u003eMelbourne CBD based role || $400-$450 inclusive super per day\u003c/li\u003e \u003cli\u003eMust-SLA timeframe, ITSM toolset\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Our construction client is looking for Service Desk Analyst in Melbourne on short term contract basis.\u003cbr\u003e\u003cstrong\u003eAbout the role:\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAccurately Identify, investigate and analyse occurrences of incidents, documenting all relevant information within the centralised toolset.\u0026nbsp;\u003c/li\u003e \u003cli\u003eEnsure incidents are categorise and prioritise as per the established process.\u0026nbsp;\u003c/li\u003e \u003cli\u003eEnsure incidents and service requests are resolved or completed within the defines SLA timeframe.\u0026nbsp;\u003c/li\u003e \u003cli\u003eAccurately complete service requests submitted by staff members and record all applicable details within the ITSM toolset.\u0026nbsp;\u003c/li\u003e \u003cli\u003eEscalate incidents in a timely manner where action is required beyond the scope and capability of the IT Service Desk team.\u0026nbsp;\u003c/li\u003e \u003cli\u003eWhen required, create problem records within the ITSM toolset for further investigation, and ensure they are assigned to the appropriate team for investigation.\u0026nbsp;\u003c/li\u003e \u003cli\u003eWhere required, follow the established change management process to document the required steps for implementing, testing and rolling back the proposed change.\u003c/li\u003e \u003cli\u003eAssist with the identification, evaluation and analysis of new process improvement opportunities within the IT Service Desk and other IT Operations teams, focusing on continual service improvement.\u003c/li\u003e \u003cli\u003eParticipate in the process of evaluating potential solutions for identified incidents, process gaps and opportunities for improvement. Collect, document and present technical and functional requirements for consideration by the management team.\u0026nbsp;\u003c/li\u003e \u003cli\u003eWhere directed, act as a central co-ordinator for the implementation activities of management-approved solutions.\u003c/li\u003e \u003cli\u003eCustomer Service\u003c/li\u003e \u003c/ul\u003e If that suits please apply through ad.\u003cbr\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4474046\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "