" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Integration and Management Specialist | NSW | 10 Months\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"14975\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"14976\"\u003e Systems Integration \u003c/li\u003e \u003cli data-id=\"14977\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"14978\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 14/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eService Integration and Management (SIAM) / Service Integration\u003c/li\u003e \u003cli\u003eManaged Service Provider / Network Provider\u003c/li\u003e \u003cli\u003eMulti-Vendor Governance and Operating Model\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKEY ACCOUNTABILITIES\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDefine Service Integrator and Managed Service Provider functions and responsibilities.\u003c/li\u003e \u003cli\u003eDevelop multi-vendor governance requirements.\u003c/li\u003e \u003cli\u003eDefine accountability model across providers (includes framework KPIs, SLAs and penalties)\u003c/li\u003e \u003cli\u003eDevelop cross-vendor incident, problem, change and service reporting requirements.\u003c/li\u003e \u003cli\u003eDefine service management tooling and integration requirements.\u003c/li\u003e \u003cli\u003eSupport development of the service delivery model and associated RFT requirements.\u003c/li\u003e \u003cli\u003eInvolved in providing clarifications and responses during the tender response period\u003c/li\u003e \u003cli\u003eParticipate in the RFT\u0026nbsp; Evaluation process\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eKEY REQUIREMENTS\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eStrong experience in \u003cstrong\u003eService Integration and Management (SIAM)\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eExperience developing \u003cstrong\u003eService Integrator\u003c/strong\u003e requirements and operating models.\u003c/li\u003e \u003cli\u003eExperience developing \u003cstrong\u003eManaged Service Provider / Network Provider\u003c/strong\u003e requirements.\u003c/li\u003e \u003cli\u003eStrong understanding of \u003cstrong\u003emulti-vendor governance and service management\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eExperience defining \u003cstrong\u003eKPIs, SLAs, service performance measures, and provider accountability frameworks\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eStrong knowledge of \u003cstrong\u003eincident, problem, change, and service management processes\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eExperience with \u003cstrong\u003eservice management tooling and integration\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eExperience supporting \u003cstrong\u003eRFT/tender processes\u003c/strong\u003e, including tender clarifications and evaluation.\u003c/li\u003e \u003cli\u003eStrong stakeholder engagement, communication, and negotiation skills.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eDESIRABLE\u003c/strong\u003e \u003cul\u003e \u003cli\u003eExperience working on a program similar to \u003cstrong\u003ePSMB\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003ePrevious experience in a \u003cstrong\u003emobile carrier or telecommunications environment/project\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eExperience developing SIAM requirements for large-scale technology or telecommunications programs.\u003c/li\u003e \u003cli\u003eExperience developing Managed Service or Network Provider requirements.\u003c/li\u003e \u003cli\u003eExperience working across \u003cstrong\u003edesign, build, and run\u003c/strong\u003e phases of a major program.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cbr\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003eIf this sounds like you:\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:center\"\u003eApply! Or drop me a line at\u0026nbsp;pbritanico@infopeople.com.au\u0026nbsp;OR give me a call on 0482 076 601 to discuss further. If we believe you\u0027re a good match, we\u0027ll get in touch with you to let you know the next steps!\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:center\"\u003e\u003cstrong\u003eInfopeople - Paula Britanico\u003c/strong\u003e\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"4470398\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "