" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eDesktop Support Level 2\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19498\"\u003e IT - Support Levels 1/2 \u003c/li\u003e \u003cli data-id=\"19500\"\u003e Perth \u003c/li\u003e \u003cli data-id=\"19501\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 10/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e We\u0027re working with a major healthcare organisation looking for an experienced Senior Desktop Support Specialist to step into a busy, business-critical technology environment for an initial 9-week contract.\u003cbr\u003e\u003cbr\u003e With a large Windows 11 rollout underway, the existing team needs an extra pair of capable hands to keep day-to-day desktop services running smoothly.\u003cbr\u003e This isn\u0027t about coming in and reinventing processes or managing a large team. It\u0027s about being the person who can hit the ground running, understand what\u0027s important, coordinate priorities and make sure issues are being resolved.\u003cbr\u003e\u003cbr\u003e We\u0027re looking for someone who knows desktop support inside out, understands service delivery and can bring a calm, organised approach to a fast-moving environment.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat you\u0027ll be doing:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCoordinating day-to-day desktop support activities, managing ticket queues and keeping service requests moving.\u003c/li\u003e \u003cli\u003eMonitoring SLAs, prioritising incidents and ensuring issues are appropriately escalated and resolved.\u003c/li\u003e \u003cli\u003eProviding hands-on support across Windows 10/11, desktops, laptops, hardware, peripherals and printing.\u003c/li\u003e \u003cli\u003eWorking closely with service desk teams, technical specialists, vendors and business stakeholders.\u003c/li\u003e \u003cli\u003eSupporting established ITIL processes while maintaining consistent service delivery during a major technology rollout.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we\u0027re looking for\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e You might currently be a Senior Desktop Analyst, an experienced EUC Specialist or someone who has stepped into desktop coordination or team leadership responsibilities.\u003cbr\u003e\u003cbr\u003e What matters most is your ability to combine strong technical desktop knowledge with the organisational skills to keep a busy support function on track.\u003cbr\u003e\u003cbr\u003e You\u0027ll be confident using an ITSM platform such as ServiceNow, understand incident management, escalation processes and SLA expectations, and know how to communicate effectively with people who aren\u0027t necessarily technical.\u003cbr\u003e You\u0027ll also be someone who stays composed under pressure, takes ownership and doesn\u0027t need weeks to figure out how to make a contribution.\u003cbr\u003e\u003cbr\u003e Experience in healthcare, 24/7 operational environments or supporting BAU services during a major technology rollout would be a bonus. SCCM exposure and ITIL Foundation certification would also be well regarded.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eThe opportunity\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eInitial 9-week contract with an ASAP start.\u003c/li\u003e \u003cli\u003eOnsite position in Perth\u0027s southern suburbs.\u003c/li\u003e \u003cli\u003eEstablished healthcare technology environment.\u003c/li\u003e \u003cli\u003eHands-on technical and service coordination responsibilities.\u003c/li\u003e \u003cli\u003eA great short-term opportunity for someone who enjoys being relied upon to keep things running.\u003c/li\u003e \u003c/ul\u003e If you\u0027re the kind of desktop specialist who can juggle priorities, solve problems and keep people informed without losing your cool, we\u0027d love to talk. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2009348\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "