" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eDesktop Support Analyst\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21621\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"21622\"\u003e Help Desk / Support \u003c/li\u003e \u003cli data-id=\"21623\"\u003e Singapore \u003c/li\u003e \u003cli data-id=\"21624\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 5/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin a supportive global IT team where your ideas and initiative are valued.\u003c/li\u003e \u003cli\u003eEnjoy a hands-on IT role with variety, responsibility and room to develop.\u003c/li\u003e \u003cli\u003eMake an impact from day one in a newly created role within our Singapore team.\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eJoin the best. Be yourself.\u003cbr\u003e\u003cbr\u003e\u0026ldquo;Being the best isn\u0026rsquo;t just about being the best professionals. It\u0026rsquo;s about being the best place to work, grow, be yourself.\u0026rdquo;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eThe opportunity:\u003c/strong\u003e\u003cbr\u003e We are looking for a Desktop Support Analyst to join our growing business in Singapore. This is a newly created role that will provide high-quality level 2 technical support across the firm, helping our people stay connected, productive and supported. \u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003e Working closely with our broader IT team, including colleagues based in Australia, you will take ownership of escalated technical issues and support a range of business applications, hardware and audiovisual systems. You will also have the opportunity to contribute to technology initiatives and identify practical ways to improve our systems, processes and overall user experience.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eDuties and responsibilities:\u003c/strong\u003e\u003cbr\u003e In this role, you will:\u003cbr\u003e \u003cul\u003e \u003cli\u003eAct as an escalation point for level 1 support, taking ownership of technical issues through to resolution.\u003c/li\u003e \u003cli\u003eMonitor, prioritise and resolve support requests through the helpdesk system in line with agreed service levels.\u003c/li\u003e \u003cli\u003eTroubleshoot and support Microsoft 365 applications, including Teams and SharePoint, as well as legal technology platforms.\u003c/li\u003e \u003cli\u003eInstall, configure and test laptops, desktops, mobile devices and software.\u003c/li\u003e \u003cli\u003eManage user accounts, permissions and group policies across Active Directory, Exchange and Microsoft 365.\u003c/li\u003e \u003cli\u003eSupport mobile device management through Microsoft Intune.\u003c/li\u003e \u003cli\u003eSet up and troubleshoot audiovisual and video conferencing systems, including Microsoft Teams Rooms.\u003c/li\u003e \u003cli\u003eWork with internal teams and external vendors to support technology upgrades, maintain documentation and improve IT service delivery\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout you:\u003c/strong\u003e\u003cbr\u003eWe are looking for someone who:\u003cbr\u003e \u003cul\u003e \u003cli\u003eHas experience in desktop support, service desk or a similar IT support role.\u003c/li\u003e \u003cli\u003eBrings strong troubleshooting skills and can explain technical solutions clearly and confidently.\u003c/li\u003e \u003cli\u003eHas working knowledge of Windows, Microsoft 365, Exchange, Active Directory, Intune and Remote Desktop Services.\u003c/li\u003e \u003cli\u003eHas experience supporting video conferencing technology, ideally Microsoft Teams Rooms.\u003c/li\u003e \u003cli\u003eTakes a proactive, customer-focused approach and enjoys helping others.\u003c/li\u003e \u003cli\u003eWorks well as part of a collaborative and geographically dispersed team.\u003c/li\u003e \u003cli\u003eIs interested in continuous improvement and contributing ideas that strengthen service delivery.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eWhy Wotton Kearney?\u003c/strong\u003e\u003cbr\u003eAt WK, you\u0027ll join a high-performing and supportive team where your contribution is genuinely valued. We invest in our people, encourage new ideas and provide opportunities to grow your career while maintaining balance and flexibility.\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eFLEX for all.\u003c/strong\u003e\u0026nbsp;We care about client outcomes, quality, and business and cultural contributions.\u0026nbsp;\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eOur mentoring program\u003c/strong\u003e\u0026nbsp;offers continuous support and guidance throughout your career. You\u0027ll have access to training, conferences, and workshops, keeping you updated on the latest developments in the legal and insurance industries.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eOur culture\u003c/strong\u003e\u0026nbsp;sets us apart.\u0026nbsp;Collegiate, open, innovative, passionate about everything we do.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWe give back\u0026nbsp;\u003c/strong\u003eto the community.\u0026nbsp;Join us in CSR activities to support our charity partners, from building houses in Cambodia, participating in fun runs or baking cup cakes, there\u0027s a way for everyone to contribute.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eLeaders of the pack.\u003c/strong\u003e\u0026nbsp;Work with a firm that understands its purpose, has a singular focus on the insurance industry and is excited by the potential for growth in our market!\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSupporting you\u0026nbsp;\u003c/strong\u003ewith generous parental leave entitlements, purchased annual leave, home office allowances, education assistance, Employee Assistance Program and many more.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHow to apply:\u0026nbsp;\u003c/strong\u003e\u003cbr\u003ePlease navigate via the \u0026ldquo;apply now\u0026rdquo; link.\u003cbr\u003e\u003cbr\u003eWe are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process.\u003cbr\u003e\u003cbr\u003eIf you require any accommodations or assistance during the application and interview stages please contact Katarina Mali, Talent Acquisition Business Partner on katarina.mali@wottonkearney.com\u0026nbsp;\u003cem\u003e\u003cbr\u003e\u003cbr\u003e\u003c/em\u003e\u003cstrong\u003eWe\u0026rsquo;re doing this recruitment in-house!\u003c/strong\u003e\u003cbr\u003eWe are\u0026nbsp;\u003cstrong\u003enot\u003c/strong\u003e\u0026nbsp;accepting submissions from recruitment agencies for this role. We\u0026rsquo;d love to hear from you directly! Any CV\u0026rsquo;s sent to Wotton Kearney by a recruitment agency will be treated as unsolicited and fees will not be payable. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2007959\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "