" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eTeam Leader\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19637\"\u003e Healthcare \u0026amp; Medicine \u003c/li\u003e \u003cli data-id=\"19638\"\u003e Aged Care \u003c/li\u003e \u003cli data-id=\"19639\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"19640\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 2/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eLead the Team Behind Exceptional Home Care\u003c/li\u003e \u003cli\u003eFull Time Ongoing | Hybrid | Westmeadows Office\u003c/li\u003e \u003cli\u003eAccess to Not-For-Profit benefits and discounts!\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cdiv style=\"text-align:left\"\u003eAt Mecwacare,\u0026nbsp;you will lead the coordination team that helps Home Care Services at our \u003cstrong\u003eWestmeadows\u0026nbsp;\u003c/strong\u003eoffice run smoothly and ensures clients receive reliable, responsive support. Reporting to the Centre Manager, \u003cstrong\u003eNorth West Metro\u003c/strong\u003e, you will be trusted to guide people, solve problems and improve the way services are delivered across the region.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003eThis is a hands-on opportunity to oversee office operations, staff recruitment, support and coordination; conduct initial investigations into incidents, feedback and complaints; and turn insights into practical improvements that strengthen service delivery, staff utilisation and retention.\u003cbr\u003e\u003cbr\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cstrong\u003eWhat you will bring\u003c/strong\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e \u003cul\u003e \u003cli\u003eAdvanced rostering capability\u0026mdash;including block rostering and rostering in advance\u0026mdash;and the confidence to coordinate staff, services and clients.\u003c/li\u003e \u003cli\u003eA strong customer service mindset and the ability to resolve issues constructively.\u003c/li\u003e \u003cli\u003eHigh-level problem-solving, investigation and analytical skills.\u003c/li\u003e \u003cli\u003eA track record of improving team performance through continuous improvement.\u003c/li\u003e \u003cli\u003eThe ability to identify and support workforce development opportunities.\u003c/li\u003e \u003cli\u003eInitiative, attention to detail and personal accountability.\u003c/li\u003e \u003cli\u003eThe ability to build trusted professional relationships with a broad range of internal and external stakeholders.\u003c/li\u003e \u003cli\u003eExperience conducting investigations and preparing reports.\u003c/li\u003e \u003cli\u003eConfidence using the Microsoft Office suite.\u003c/li\u003e \u003cli\u003ePrevious experience with Carelink+.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEven better if you have\u003c/strong\u003e \u003cul\u003e \u003cli\u003eExperience in a similar role.\u003c/li\u003e \u003cli\u003eKnowledge of, and experience in, the Community Care sector.\u003c/li\u003e \u003cli\u003eKnowledge of CHSP and HACC guidelines, and the My Aged Care Portal.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat is in it for you?\u003c/strong\u003e \u003cul\u003e \u003cli\u003eBuild your skills through training and development opportunities.\u003c/li\u003e \u003cli\u003eMake the most of full salary packaging of up to $15,900, plus a meals card of up to $2,700.\u003c/li\u003e \u003cli\u003eAccess to discounted Medibank Health Insurance\u003c/li\u003e \u003cli\u003eExplore genuine career progression opportunities.\u003c/li\u003e \u003cli\u003eBe recognised through Board scholarships and employee awards.\u003c/li\u003e \u003cli\u003eAccess confidential support through our Employee Assistance Program.\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cem\u003eMecwaCare is a leading not-for-profit organisation that has been supporting Victorians for more than 65 years.\u003c/em\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cem\u003eWe began with a simple belief that older people in our community deserve care, dignity and a place to belong. Founded by a group of neighbourhood volunteers in 1959, we continue to build on that same spirit of connection and care.\u003c/em\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cem\u003eToday, we are privileged to support 20,000 Victorians through our residential aged care homes, retirement villages, home care and community services.\u003c/em\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cem\u003eOur people are what makes us who we are, and we proudly represent more than 70 nationalities across our workforce of more than 4,300 employees and 500 volunteers.\u003c/em\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cem\u003eAs a purpose led organisation, we reinvest in our services to strengthen, grow and innovate, ensuring we continue to put people first, today and for generations to come.\u003cbr\u003e\u003cbr\u003e\u003c/em\u003e\u003c/div\u003e \u003cdiv style=\"text-align:left\"\u003e\u003cstrong\u003eWe do not accept applications via email.\u0026nbsp;Please note we are unable to offer visa sponsorship and recruitment agencies need not to reach out. \u003c/strong\u003eAll successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.\u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2007069\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "