" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Manager - Service Asset Configuration\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20552\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"20553\"\u003e Data / Records Management \u003c/li\u003e \u003cli data-id=\"20554\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"20555\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 29/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eHybrid Working\u003c/li\u003e \u003cli\u003eGreat offices and culture\u003c/li\u003e \u003cli\u003eConvenient CBD location\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eWho you\u0026rsquo;ll be working with\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We\u0026rsquo;re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhy join us?\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.\u003cbr\u003e We\u0026rsquo;re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life\u0026rsquo;s changing seasons.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e We live by the AC3 way -\u003cstrong\u003e\u0026nbsp;Work Wise, Work Humble, and Work Honest.\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhy this role exists\u003c/strong\u003e \u0026#8203;\u003cbr\u003e\u003cbr\u003eThe Configuration, Capacity \u0026amp; Availability function is responsible for ensuring that new and existing services and infrastructure are centrally tracked, can deliver the levels of availability agreed with our customers\u0026nbsp;in service level agreements, and that there is sufficient capacity to meet current and future demand. As a process owner you are accountable for maintaining information about configuration items that are required to deliver IT services.\u0026nbsp;\u0026#8203;\u003cbr\u003e\u003cstrong\u003e\u0026#8203;\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eRole Context\u0026#8203;\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003ePart of the Service Management team, you\u0026rsquo;ll provide guidance and oversight on the implementation and execution of effective availability, capacity and configuration management. \u0026nbsp;You will be working particularly closely with our internal teams to help analyze, plan, measure and improve all aspects of the capacity \u0026amp; availability of IT systems and services.\u003cbr\u003e\u003cbr\u003eYou will have experience as a leader and have solid experience in Configuration Management, Data models, Asset Lifecycle Management and Data management reports.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat we offer\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eCompany benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and\u0026nbsp;\u003cstrong\u003ehalf-day Fridays once a month\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eA culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.\u003c/li\u003e \u003cli\u003eJoin supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.\u003c/li\u003e \u003cli\u003eAccess to training and career development opportunities, that helps some 30 AC3ers progress year on year.\u003c/li\u003e \u003cli\u003eFlexible Hybrid work options and real work life integration\u003c/li\u003e \u003cli\u003eConvenient CBD location with modern offices right near Central station\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2006240\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "