" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eHead of Service Operations - Ballarat\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19637\"\u003e Healthcare \u0026amp; Medicine \u003c/li\u003e \u003cli data-id=\"19638\"\u003e Aged Care \u003c/li\u003e \u003cli data-id=\"19639\"\u003e VIC Other \u003c/li\u003e \u003cli data-id=\"19640\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 21/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSenior leadership role in aged care\u003c/li\u003e \u003cli\u003eBallarat based, leading services across the region\u003c/li\u003e \u003cli\u003eNot-for-profit salary packaging up to $15,900\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eHEAD OF SERVICE OPERATIONS - BALLARAT\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e It\u0026rsquo;s an exciting time to join mecwacare as we\u0026rsquo;ve transformed our operating model into client-centred, technology-enabled neighbourhoods of care and support, delivering services including residential aged care, Support at Home, Commonwealth Home Support Program (CHSP), retirement living, NDIS, and community services.\u003cbr\u003e\u003cbr\u003e Our Service Operations team is at the heart of this model. Our frontline teams are local to the communities our clients live in, bringing clinical care, client support and administrative support together to deliver the best possible care and experience.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003cbr\u003e Reporting to the Executive Director, you\u0026rsquo;ll lead service operations across multiple neighbourhoods in the Ballarat region, making sure every service runs smoothly, meets our standards, and responds to what the community needs.\u003cbr\u003e As the go-to escalation point and trusted expert for senior neighbourhood leaders, you\u0026rsquo;ll lift workforce performance and service quality, connect neighbourhoods into one joined-up service, and help shape the plans and decisions that drive local outcomes.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e As an experienced operational leader with a strong background in aged care you bring:\u003cbr\u003e \u003cul\u003e \u003cli\u003eExtensive management experience in Home and Community services, ideally leading multiple sites or service teams. Additional experience in residential aged care and housing services will be highly regarded.\u003c/li\u003e \u003cli\u003eA nursing qualification (Registered Nurse preferred), with proficient knowledge of relevant funding, standards and legislative requirements, including the Aged Care Act and the Aged Care Quality Standards.\u003c/li\u003e \u003cli\u003eA track record of driving operational, financial and workforce performance, with strong skills in root cause analysis, risk management and continuous improvement.\u003c/li\u003e \u003cli\u003eProven ability to lead, coach and motivate senior leaders and build high-performing, accountable teams.\u003c/li\u003e \u003cli\u003eEstablished networks in the Ballarat Region and the ability to build partnerships that support service development and growth.\u003c/li\u003e \u003cli\u003eExceptional communication, negotiation and organisational skills.\u003c/li\u003e \u003c/ul\u003e Experience in retirement living and community services, tertiary management or business qualifications and change management will be highly regarded.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhy mecwacare?\u003c/strong\u003e\u003cbr\u003e mecwacare is a leading not-for-profit care provider supporting people to live well with dignity, choice and purpose.\u0026nbsp;\u003cbr\u003e This role offers the opportunity to shape how a growing, values-led organisation delivers care in local communities during a period of significant change across the care sector.\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eYou will also enjoy:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eNot-for-profit salary packaging of up to $15,900 per year, plus additional meal and entertainment benefits\u003c/li\u003e \u003cli\u003eHybrid and flexible working arrangements\u003c/li\u003e \u003cli\u003eGenuine access to senior leadership and Executive Leadership\u003c/li\u003e \u003cli\u003eA collaborative leadership environment, based in Ballarat with support from our Malvern Head Office\u003c/li\u003e \u003cli\u003eProfessional development opportunities and a range of employee benefits and discounts\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eOur values\u0026mdash;Caring, Accountable, Respectful and Ethical\u0026mdash;guide how we work and how we serve our community. \u003c/strong\u003eFind out more about what makes mecwacare great by visiting our website www.mecwacare.org.au\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e We encourage applications from people of all ages, genders, abilities and cultural and linguistic backgrounds, including Aboriginal and Torres Strait Islander peoples.\u003cbr\u003e\u003cbr\u003eSuccessful candidates must hold or be willing to obtain a National Police Check and any other checks relevant to the position. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2004272\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "