" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eMentor Support Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19969\"\u003e HR \u0026amp; Recruitment \u003c/li\u003e \u003cli data-id=\"19970\"\u003e Recruitment - Support/Other \u003c/li\u003e \u003cli data-id=\"19971\"\u003e WA Other \u003c/li\u003e \u003cli data-id=\"19972\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin a supportive organisation with a people-focused culture\u003c/li\u003e \u003cli\u003eFull-time, permanent opportunity\u003c/li\u003e \u003cli\u003eSalary sacrificing options amongst a range of employee benefits\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the Opportunity\u003cbr\u003e \u003c/strong\u003eApprenticeship Support Australia (ASA) are seeking an experienced mentor to join the team as a\u0026nbsp;Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process.\u003cbr\u003e \u003cstrong\u003e\u003cbr\u003e \u003c/strong\u003eThe role is a\u003cstrong\u003e\u0026nbsp;full time, permanent\u0026nbsp;\u003c/strong\u003eopportunity located in Bunbury.\u003cbr\u003e \u003cstrong\u003e\u003cbr\u003e Key Responsibilities\u003cbr\u003e \u003c/strong\u003eThe role will include a range of day-to-day tasks including:\u003cbr\u003e \u003cul\u003e \u003cli\u003eConducting risk assessments with clients to identify any potential barriers to completion.\u003c/li\u003e \u003cli\u003eDeliver in-person, phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.\u003c/li\u003e \u003cli\u003eDevelop and maintain Tailored Support Plans (TSP\u0026rsquo;s).\u003c/li\u003e \u003cli\u003eMaintain regular contact with apprentices throughout their training contract, especially at key check in points, to ensure they have a seamless training experience\u003c/li\u003e \u003cli\u003eEnsure accurate and timely maintenance of databases and TSP\u0026rsquo;s, adhering to compliance requirements.\u003c/li\u003e \u003cli\u003eDeliver information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e About You\u003cbr\u003e \u003c/strong\u003eTo be a successful mentor you will have the following skills and experience:\u003cbr\u003e \u003cul\u003e \u003cli\u003eKnowledge and awareness of issues and potential barriers to completion of Apprenticeships.\u003c/li\u003e \u003cli\u003eA minimum of 12 months relevant experience working with young people or proven relevant experience.\u003c/li\u003e \u003cli\u003eMust be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.\u003c/li\u003e \u003cli\u003eProactive in maintaining contact with apprentices and motivated to achieve service KPIs, ensuring a positive training experience\u003c/li\u003e \u003cli\u003eExcellent written and verbal communication skills\u003c/li\u003e \u003cli\u003eAbility to promote Australian Apprenticeships to prospective clients and represent ASA at events.\u003c/li\u003e \u003cli\u003eUnderstanding/knowledge of apprenticeships and traineeships.\u003c/li\u003e \u003cli\u003eCurrent, unrestricted Driver\u0026rsquo;s Licence, as a tool of trade vehicle is provided with this role (essential)\u003c/li\u003e \u003cli\u003eNational Police Clearance \u0026amp; Working with Children Check (essential)\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout ASA\u003c/strong\u003e\u003cbr\u003e Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA\u0026rsquo;s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout CCIWA\u003c/strong\u003e\u003cstrong\u003e\u003cbr\u003e \u003c/strong\u003eCCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years.\u0026nbsp;Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders \u0026mdash; businesses, families, consumers and the WA workforce \u0026ndash; and respond with agenda-setting policy and advocacy work.\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eCCIWA Culture and Benefits\u003c/strong\u003e\u003cbr\u003e At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e We strive to be\u0026nbsp;curious, contemporary, impactful,\u0026nbsp;and\u0026nbsp;respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.\u003cbr\u003e \u003cbr\u003e We have a range of benefits to support our employees which includes:\u003cbr\u003e \u003cul\u003e \u003cli\u003eA variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year\u003c/li\u003e \u003cli\u003eExcellent building facilities\u003c/li\u003e \u003cli\u003eAccess to free and confidential counselling for employees and their immediate family through our Employee Assistance Program\u003c/li\u003e \u003cli\u003eSalary Sacrificing - CCIWA is a rebatable employer\u003c/li\u003e \u003cli\u003eActive Social Club and Charity Initiative\u003c/li\u003e \u003c/ul\u003e Find out more about our fantastic culture here\u0026nbsp;https://cciwa.com/about-us/join-our-team/\u003cstrong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003c/strong\u003e\u003cstrong\u003eOur Commitment to Diversity \u0026amp; Inclusion\u003c/strong\u003e\u003cbr\u003e CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.\u003cbr\u003e \u003cbr\u003e We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eHow to apply\u003c/strong\u003e\u003cstrong\u003e\u003cbr\u003e \u003c/strong\u003eFor your application to be considered, you should include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eA cover letter\u003c/li\u003e \u003cli\u003eCurrent CV\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e Applications close\u0026nbsp;COB Friday, 13th November 2026 and short-listing for this position will commence immediately.\u003cbr\u003e \u003cbr\u003e To apply, click on \u0026ldquo;Apply Now\u0026rdquo; icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.\u003cbr\u003e \u003cbr\u003e If you have any further questions, please contact the People Team at People@cciwa.com\u003cbr\u003e \u003cbr\u003e The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This is an onsite position \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2003387\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "