" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eICT Support Officer (On-site)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21365\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"21366\"\u003e Help Desk / Support \u003c/li\u003e \u003cli data-id=\"21367\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"21368\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 16/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eFull time ongoing role\u003c/li\u003e \u003cli\u003eJoin an organisation to make a difference in the future of education\u003c/li\u003e \u003cli\u003eContinuously learn and grow your tech skills and experience\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eReflex Technology Group\u003c/strong\u003e exists to strengthen human connection through purposeful, intuitive technology. We partner with schools, aged care providers, and not-for-profits to reduce complexity and improve the wellbeing of the communities they serve.\u003cbr\u003e\u003cbr\u003e We are seeking an experienced\u0026nbsp;\u003cstrong\u003eICT Support Officer\u003c/strong\u003e\u0026nbsp;to join our team as the dedicated onsite technology specialist at a school in\u0026nbsp;Melbourne. This is not a traditional support desk role. You will be the face of RTG at your client site \u0026mdash; working independently, managing the full scope of ICT support and operations, and building a trusted partnership with the school\u0026rsquo;s leadership, staff, and students.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e This role is ideal for someone who thrives in an autonomous environment, takes genuine ownership of their site, and brings the professional confidence to lead, troubleshoot, and make sound decisions under pressure \u0026mdash; without the need for day-to-day supervision.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e If you are passionate about technology in education, know how schools\u0026nbsp;operate, and want a role where your work makes a real difference to a learning community every single day \u0026mdash; this is the opportunity for you.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat You will do\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eServe as the primary onsite ICT resource for the school, independently managing all day-to-day technical support, systems administration, and device management.\u0026nbsp;\u003c/li\u003e \u003cli\u003eBuild and\u0026nbsp;maintain\u0026nbsp;strong, trusted relationships with the school\u0026rsquo;s ICT Manager, principal, teaching staff, and support teams \u0026mdash;\u0026nbsp;acting as a professional ambassador for RTG at all times.\u0026nbsp;\u003c/li\u003e \u003cli\u003eLog, triage, and resolve incidents through the RTG ticketing system, accurately assessing severity and priority, and escalating where\u0026nbsp;appropriate.\u0026nbsp;\u003c/li\u003e \u003cli\u003eProactively\u0026nbsp;identify\u0026nbsp;potential issues before they become problems, making recommendations that improve the reliability and performance of the school\u0026rsquo;s technology environment.\u0026nbsp;\u003c/li\u003e \u003cli\u003eDevelop and\u0026nbsp;maintain\u0026nbsp;clear, accessible documentation, training materials, and end-user guides to support staff and students in effectively using technology.\u0026nbsp;\u003c/li\u003e \u003cli\u003eManage competing priorities calmly and professionally,\u0026nbsp;maintaining\u0026nbsp;composure and service standards in a busy school environment where demands can shift quickly.\u0026nbsp;\u003c/li\u003e \u003cli\u003eLiaise confidently with school leadership and stakeholders on technical matters, translating complex issues into clear, plain-language communication.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWHO we are looking for?\u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e We are looking for a technically capable and professionally mature ICT Support Officer who brings both the technical skills and the personal presence to succeed in an independent, client-facing school environment. Prior experience working in a school or education setting is highly regarded \u0026mdash; you will understand the unique rhythm, demands, and community dynamics of a school\\college, and hit the ground running from day one.\u0026nbsp;\u003cbr\u003e Essential Technical Skills\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003e1-3 years\u0027 experience in Level 1/2 technical support, with the ability to troubleshoot, document, monitor, and resolve technical issues efficiently. Recent graduates with a relevant IT qualification and strong technical aptitude are encouraged to apply.\u003c/li\u003e \u003cli\u003eProven experience supporting a broad range of Windows and Mac technologies in a professional environment.\u0026nbsp;\u003c/li\u003e \u003cli\u003eSolid understanding of wireless networking, TCP/IP, and remote administration tools and techniques.\u0026nbsp;\u003c/li\u003e \u003cli\u003eWorking knowledge of Windows system administration, including Active Directory (Azure AD) and Group Policy.\u0026nbsp;\u003c/li\u003e \u003cli\u003eExperience with cloud-based platforms including Microsoft Office 365 and G-Suite.\u0026nbsp;\u003c/li\u003e \u003cli\u003eExperience administering\u0026nbsp;Jamf\u0026nbsp;or other Mobile Device Management (MDM) systems.\u0026nbsp;\u003c/li\u003e \u003cli\u003eCurrent, valid Australian driver\u0026rsquo;s licence and access to a reliable personal vehicle.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRequirements\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAustralian citizenship or permanent residency\u003c/li\u003e \u003cli\u003eNational Criminal History Check\u003c/li\u003e \u003cli\u003eWorking with Children Check\u003c/li\u003e \u003cli\u003eDriver\u0026rsquo;s licence \u0026amp; willingness to travel\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eProfessional Attributes\u0026nbsp;\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eDemonstrated ability to work autonomously and manage a client site independently, without on-site supervision, while\u0026nbsp;maintaining\u0026nbsp;high professional standards.\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong leadership presence \u0026mdash; confident making decisions, managing priorities, and taking ownership in a fast-paced environment.\u0026nbsp;\u003c/li\u003e \u003cli\u003eExcellent interpersonal, written, and verbal communication skills, with the ability to engage professionally with school leadership, teachers, students, and parents.\u0026nbsp;\u003c/li\u003e \u003cli\u003eProven ability to remain composed, solutions-focused, and client-centred when working under pressure.\u0026nbsp;\u003c/li\u003e \u003cli\u003eA proactive, self-motivated approach \u0026mdash; you\u0026nbsp;anticipate\u0026nbsp;issues, suggest improvements, and take initiative without being asked.\u0026nbsp;\u003c/li\u003e \u003cli\u003eCollaborative team player who actively contributes to the broader RTG team while working independently onsite.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHighly Regarded\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrior experience working in a school, educational institution, or education technology environment.\u0026nbsp;\u003c/li\u003e \u003cli\u003eExperience in a client-facing, account management, or embedded support role where you were the primary point of contact.\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong critical thinking and diagnostic skills \u0026mdash; you approach problems methodically and resolve them with precision.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhy\u0026nbsp;you\u0026rsquo;ll\u0026nbsp;love working at RTG?\u003cbr\u003e\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e Our brand values shape how we work, connect and lead:\u0026nbsp;\u003cbr\u003e We move forward together\u0026nbsp;\u003cbr\u003e We partner deeply \u0026mdash; with clients and each other \u0026mdash; always as one team.\u0026nbsp;\u003cbr\u003e We strengthen human connection\u0026nbsp;\u003cbr\u003e Technology should feel intuitive,\u0026nbsp;supportive\u0026nbsp;and meaningful.\u0026nbsp;\u003cbr\u003e We stay curious\u0026nbsp;\u003cbr\u003e We question. We explore. We continuously learn and share knowledge.\u0026nbsp;\u003cbr\u003e We make a positive difference\u0026nbsp;\u003cbr\u003e Our work improves lives,\u0026nbsp;communities\u0026nbsp;and outcomes.\u0026nbsp;\u003cbr\u003e We act with integrity\u0026nbsp;\u003cbr\u003e We build trust through ownership, transparency and doing\u0026nbsp;what\u0026rsquo;s\u0026nbsp;right.\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eHOW TO APPLY\u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e If this sounds like the role you have been looking for, we would love to hear from you. Please\u0026nbsp;submit\u0026nbsp;your current resume and a brief cover letter outlining your experience in school or education environments and your approach to working autonomously in a client-facing role.\u0026nbsp;\u003cbr\u003e Applications will be reviewed as received, so we encourage you to apply promptly.\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Reflex Technology Group is an equal opportunity employer. We welcome applications from all backgrounds. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2003380\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "