" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eOperations Manager - Construction\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17421\"\u003e Building \u0026amp; Construction \u003c/li\u003e \u003cli data-id=\"17422\"\u003e Site Manager \u003c/li\u003e \u003cli data-id=\"17423\"\u003e NSW - Sydney \u003c/li\u003e \u003cli data-id=\"17424\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 15/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eCareer Growth: A highly autonomous role with a clear growth pathways\u003c/li\u003e \u003cli\u003eDirect Impact: Work closely with the State Manager and Directors\u003c/li\u003e \u003cli\u003eCollaborative Culture: A supportive network of Managers across the wider group\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003cbr\u003e C+M Group Build is seeking a highly organised, strategic, and results-driven \u003cstrong\u003eOperations Manager\u003c/strong\u003e to oversee our New South Wales division. Your primary focus will be implementing efficient processes, optimising team performance, and driving business growth.\u003cbr\u003e This is a pivotal leadership role where you will manage end-to-end office operations, lead financial reporting, and foster strong client and internal relationships. You will work under the guidance of the State Manager and directly impact the company\u0027s trajectory.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eWhat We Are Looking For\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eProven Experience:\u003c/strong\u003e Background as an Operations Manager, Business Manager, or senior operational leader, ideally within the construction, building, or insurance restoration industries.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eTech Savvy:\u003c/strong\u003e Strong familiarity with \u003cstrong\u003eXero\u003c/strong\u003e, \u003cstrong\u003ePrime\u003c/strong\u003e, and insurance builder portals is highly advantageous.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eFinancial Acumen:\u003c/strong\u003e Deep understanding of budgeting, forecasting, invoicing, and corporate financial reporting.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003ePeople First Leader:\u003c/strong\u003e Exceptional leadership skills with a proven track record of coaching teams, managing KPIs, and executing training frameworks.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eStrategic Thinker:\u003c/strong\u003e Ability to analyse workflows, implement best practices, and collaborate across regions within the Greater C+M Build Group.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat We Offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eCareer Growth:\u003c/strong\u003e A highly autonomous role with a clear pathway to expanded responsibilities based on performance.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eDirect Impact:\u003c/strong\u003e Work closely with the State Manager and Directors, directly influencing the business unit\u0027s success.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eCollaborative Culture:\u003c/strong\u003e A supportive network of Managers across the wider group to ensure your success.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eFinancial \u0026amp; Business Reporting\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eInvoicing \u0026amp; Cash Flow:\u003c/strong\u003e Take full control of company invoicing, client follow-ups, and compliance, with support from the Financial Admin Team.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eSystems Syncing:\u003c/strong\u003e Review all financials in \u003cstrong\u003ePrime\u003c/strong\u003e to ensure successful syncing with \u003cstrong\u003eXero\u003c/strong\u003e (under State Manager guidance).\u003c/li\u003e \u003cli\u003e\u003cstrong\u003ePortal Management:\u003c/strong\u003e Review weekly outstanding portal invoices, manage spreadsheets, and follow up directly with adjusters.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eBudgets \u0026amp; Forecasts:\u003c/strong\u003e Assume full control and responsibility over budgets and forecasts, subject to State Management approval.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eExecutive Reporting:\u003c/strong\u003e Compile and present Monthly Business Reviews alongside the State Manager to report directly to the Directors.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eTeam Leadership, Coaching \u0026amp; HR\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003ePerformance Management:\u003c/strong\u003e Conduct weekly KPI reporting for Direct Supervisors, Estimators, and the Admin Team to ensure targets are met.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eMentorship \u0026amp; Development:\u003c/strong\u003e Continually coach, check in with, and mentor staff to drive performance and service quality.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eReviews \u0026amp; Feedback:\u003c/strong\u003e Provide regular KPI feedback during fortnightly Jobpacs, and conduct comprehensive 6-month staff reviews.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorkforce Planning:\u003c/strong\u003e Manage staff annual leave and take charge of regional capacity planning (staff headcount forecasting).\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eTraining:\u003c/strong\u003e Maintain the staff training matrix and coordinate monthly training on new processes, Prime, and insurance portals.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eOperational Excellence \u0026amp; Client Relations\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eOffice Management:\u003c/strong\u003e Oversee day-to-day office operations, utilizing administrative staff effectively.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eCross-Functional Collaboration:\u003c/strong\u003e Complete monthly scorecard reviews with other group Operations Managers and the Admin Team Leader to maintain group-wide continuity.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eClient Engagement:\u003c/strong\u003e Attend all Client Performance Meetings and lead direct client interactions for Business Development (BD) and state growth.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eQuality Control:\u003c/strong\u003e Organise monthly EC team meetings, complete weekly job report reviews for new requests, and directly investigate/resolve any customer complaints.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eIf you can demonstrate proven experience in your field of expertise, enjoy sharing knowledge and can think outside the box, we would love you to join our team.\u0026nbsp; \u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cem\u003ePlease note:\u003c/em\u003e\u003c/strong\u003e\u003cem\u003e The successful candidate must have the right to work in Australia and be prepared to undergo a pre-employment medical examination and criminal background check if required.\u003c/em\u003e\u003cbr\u003e \u003cem\u003e\u0026nbsp;\u003c/em\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAgency Notice:\u003c/strong\u003e JLG do not accept unsolicited resumes or candidate profiles from recruitment agencies. Please do not forward resumes to hiring managers, or any other company employees. JLG are not responsible for any fees related to unsolicited resumes. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2003009\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "