" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCall Centre / Customer Service Officer (Multiple positions)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19494\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"19495\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"19496\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"19497\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 15/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eContract until end of April 2027\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eAttractive Hourly pay rate of $37.50 per hour + super\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorking 7.5 hours/day | 37.5 hours/week\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorking onsite Monday to Friday in Paramatta, with flexible/hybrid options available after the initial period.\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHiring for multiple positions\u003c/strong\u003e\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePurpose of the role:\u003c/strong\u003e\u003cbr\u003e You will be responsible to provide high quality customer service to ensure the accurate and timely processing of applications and enquiries for energy assistance programs, contributing to positive outcomes for customers and supporting efficient service delivery.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eKey Accountabilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eRespond to customer enquiries across multiple channels to provide clear information and support positive customer outcomes.\u003c/li\u003e \u003cli\u003eProcess customer applications and requests accurately and within required timeframes to support timely access to energy assistance programs.\u003c/li\u003e \u003cli\u003eMaintain accurate and up-to-date records of customer interactions, applications and outcomes in relevant systems to support data integrity.\u003c/li\u003e \u003cli\u003eUse available systems and tools to input, verify and update customer information in line with operational standards.\u003c/li\u003e \u003cli\u003eContribute to efficient branch operations by performing routine administrative tasks and supporting colleagues during peak periods.\u003c/li\u003e \u003cli\u003eEscalate complex or sensitive matters to supervisors to ensure consistent and appropriate service delivery.\u003c/li\u003e \u003cli\u003eParticipate in outreach or engagement activities, when required, to strengthen customer understanding of available assistance programs.\u003c/li\u003e \u003c/ul\u003e If this sounds like you, please submit your resume by clicking the \u0027Apply Now\u0027\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout Easy Authoring\u003c/strong\u003e: \u003cbr\u003e Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2002878\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "