" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Coordinator\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eCoordinate service jobs end to end across customers, technicians and contractors\u003c/li\u003e \u003cli\u003eManage scheduling, priorities and urgent breakdowns in a fast-paced environment\u003c/li\u003e \u003cli\u003eSupport service delivery through clear communication and billing support\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the Role\u003c/strong\u003e\u003cbr\u003eWe are seeking an organised and proactive Service Co-ordinator to support our service team. This role is central to the successful delivery of reactive service, planned maintenance, and installation work in a fast-paced trade environment.\u003cbr\u003e You will be the main point of contact between customers, technicians, contractors, and internal stakeholders\u0026mdash;coordinating jobs end to end while ensuring service levels, safety, and commercial outcomes are met.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e\u003cspan style=\"text-decoration:underline\"\u003eKey Responsibilities\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eService Coordination \u0026amp; Scheduling\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eFacilitate end-to-end service processes for reactive, planned service, and preventative maintenance (PM) work\u003c/li\u003e \u003cli\u003eTriage service issues with customers and end users, gathering key information\u003c/li\u003e \u003cli\u003eOpen, assign, and manage jobs including booking service technicians and contractors\u003c/li\u003e \u003cli\u003eSet up Preventative Maintenance jobs when due\u003c/li\u003e \u003cli\u003eManage urgent breakdowns and priority callouts\u003c/li\u003e \u003cli\u003eMaintain jobs in line with customer-specific service level agreements\u003c/li\u003e \u003cli\u003eCoordinate parts sourcing to support service delivery\u003c/li\u003e \u003cli\u003eClose jobs ensuring all documentation and records are complete and accurate\u003c/li\u003e \u003cli\u003eKeep job information up to date so stakeholders can easily access job status\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eCustomer \u0026amp; Stakeholder Communication\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCommunicate with customers regarding attendance times, updates, and delays\u003c/li\u003e \u003cli\u003eCall customers to arrange technician appointments\u003c/li\u003e \u003cli\u003eLiaise with internal teams, technicians, contractors, and external stakeholders\u003c/li\u003e \u003cli\u003eMaintain clear, professional written communication in job notes and emails\u003c/li\u003e \u003cli\u003eAnswer incoming calls and direct enquiries appropriately\u003c/li\u003e \u003cli\u003eOpen and assign jobs to other facilitators as required\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eBilling, Quotes \u0026amp; Reporting\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAuthenticate contractor service invoices for work you have facilitated\u003c/li\u003e \u003cli\u003eReview and mediate costs where charges fall outside expected ranges\u003c/li\u003e \u003cli\u003eAssist with billing queries as required\u003c/li\u003e \u003cli\u003eFacilitate quotes for installation, reactive, and planned service work\u003c/li\u003e \u003cli\u003eGenerate and distribute service and PM job reports\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eCommercial \u0026amp; Continuous Improvement\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMake commercially informed decisions to resolve service issues\u003c/li\u003e \u003cli\u003eReport issues with systems or processes as they arise\u003c/li\u003e \u003cli\u003eProactively support initiatives that improve service facilitation and billing processes\u003c/li\u003e \u003cli\u003eAssist team members where required to support overall service delivery\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u0026nbsp;+2 years\u0027 experience in a Service Co-ordinator, Scheduler, or Service Administrator role\u003c/li\u003e \u003cli\u003eBackground in refrigeration, HVAC, or trade services highly regarded\u003c/li\u003e \u003cli\u003eStrong organisational and time-management skills\u003c/li\u003e \u003cli\u003eAbility to manage multiple jobs and changing priorities\u003c/li\u003e \u003cli\u003eCalm, solutions-focused approach in high-pressure situations\u003c/li\u003e \u003cli\u003eExcellent communication and customer service skills\u003c/li\u003e \u003cli\u003eConfident using service management systems and scheduling software\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eTeamwork \u0026amp; Development\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMaintain high standards of teamwork and communication across the business\u003c/li\u003e \u003cli\u003eParticipate in on-the-job and off-the-job training to build skills and capability\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eHealth \u0026amp; Safety\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eWork Safe. Live Well. Look After Each Other.\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eTake reasonable care to ensure your actions do not adversely affect health and safety\u003c/li\u003e \u003cli\u003eFollow safe work practices and reasonable instructions\u003c/li\u003e \u003cli\u003eUse safety equipment correctly and report hazards, incidents, or discomfort\u003c/li\u003e \u003cli\u003eCooperate with return-to-work plans and workplace health monitoring as required\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eHow to apply:\u003c/strong\u003e\u003cbr\u003e Please apply by clicking the apply button or by visiting our careers page at\u0026nbsp;\u003cstrong\u003ewww.skope.com/skope-careers\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cem\u003eApplicants for this position should have the right to work in Australia and the right to travel to New Zealand.\u003cbr\u003e\u003c/em\u003e\u003cbr\u003e Pre-employment checks will include reference checking and drug and alcohol testing.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eDiversity\u003c/strong\u003e\u003cbr\u003e SKOPE is committed to ensuring equal employment opportunities for all qualified individuals. We believe a diverse workforce strengthens our business and enhances the experience we deliver to our customers. All applications are considered on the basis of merit, qualifications and business need. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2002101\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "