" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCall Centre Team Lead\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17036\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"17037\"\u003e Manager \u003c/li\u003e \u003cli data-id=\"17038\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"17039\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 12/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eTeam Lead Sundays to Wednesdays (4 days work) 8a.m. to 6p.m.\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003ePermanent Position\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eBased on Sydney\u0027s Northern Beaches\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003e$80,000 + superannuation\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e Our client is seeking an organised and proactive Team Leader to support the day-to-day operation of their Rescue Office. In this hands-on leadership role, you\u0027ll oversee rescue case management, support the 38 high-performing rescue team, monitor KPIs, coordinate workloads, and help ensure rescue requests are responded to quickly and effectively.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKey responsibilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eSupport and lead a high-volume contact centre team.\u003c/li\u003e \u003cli\u003eMonitor rescue cases, call queues, and service performance.\u003c/li\u003e \u003cli\u003eResolve complex enquiries and escalate priority matters.\u003c/li\u003e \u003cli\u003eAnalyse performance data and prepare operational reports.\u003c/li\u003e \u003cli\u003eCoordinate staffing, approve timesheets, and maintain service coverage.\u003c/li\u003e \u003cli\u003eDrive continuous improvement projects and support new systems.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout you:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eYou have at least two years\u0027 experience leading a contact centre or customer service team, strong organisational and problem-solving skills, excellent communication, and a passion for delivering outstanding service. Experience monitoring KPIs, coaching staff, and managing competing priorities is essential.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhy Apply?\u0026nbsp;\u003c/strong\u003e \u003cul\u003e \u003cli\u003eMake a genuine difference to the animals rescued.\u003c/li\u003e \u003cli\u003eSupportive, purpose-driven team culture.\u003c/li\u003e \u003cli\u003eDiverse and rewarding leadership role.\u003c/li\u003e \u003cli\u003eOngoing learning and development opportunities.\u003c/li\u003e \u003c/ul\u003e If you\u0027re an experienced operations team leader looking for meaningful work where every day makes an impact, we\u0027d love to hear from you.\u003cbr\u003e\u003cbr\u003eAPPLY NOW by sending your resume or for a confidential chat call Julie on 02 8416 4181\u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2001677\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "