" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eShared Services Support Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19494\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"19495\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"19496\"\u003e NSW Other \u003c/li\u003e \u003cli data-id=\"19497\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 9/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eFull-time contract until December 2026\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eHourly Pay rate of $38.89 per hour + Super\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorking 7 hrs a day and 35 hrs per week \u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eDubbo\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePurpose of the role:\u003c/strong\u003e\u003cbr\u003e The role operates within a high-volume, fast-paced contact centre environment, responding to multi-channel customer interactions, including inbound calls, live chat, and administrative requests. \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eKey Accountabilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide consistent and high-quality customer service by interpreting and resolving enquiries from internal and external customers, in a fast-paced multi-channel contact centre environment.\u003c/li\u003e \u003cli\u003eProcess a range of transactions accurately and efficiently across a range of services, referencing knowledge resources and templates to ensure the transaction is consistently executed in line with standard operating processes.\u003c/li\u003e \u003cli\u003eProactively identify and raise customer escalations, emerging issues, service disruptions, or customer experience trends in real time via the relevant channels, enabling timely intervention and continuous improvement in service delivery.\u003c/li\u003e \u003cli\u003eEffectively utilising various systems and communication tools simultaneously to efficiently manage workload, document interactions, and support seamless workflow across the team.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEssential requirements:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDemonstrated experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.\u003c/li\u003e \u003cli\u003eAbility to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact.\u003c/li\u003e \u003cli\u003eExperience using multiple systems and ability to learn new technology with ease.\u003c/li\u003e \u003cli\u003eAbility to touch type accurately (\u0026gt;85% accuracy) and efficiently with a minimum typing speed of 40 words per minute.\u003c/li\u003e \u003c/ul\u003e If this sounds like you, please submit your resume by clicking the \u0027Apply Now\u0027\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout Easy Authoring\u003c/strong\u003e: \u003cbr\u003e Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2001547\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "