" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCustomer Service Specialist\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"17028\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"17029\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"17030\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"17031\"\u003e Casual \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 8/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eKemps Creek, NSW\u003c/strong\u003e location\u003c/li\u003e \u003cli\u003e\u003cstrong\u003e10:00am \u0026ndash; 6:00pm\u003c/strong\u003e working hours\u003c/li\u003e \u003cli\u003eCustomer service experience essential; transport or supply chain background preferred\u003c/li\u003e \u003cli\u003eTemp ongoing\u003c/li\u003e \u003c/ul\u003e This role is ideal for someone with strong customer service experience, preferably within transport, logistics or supply chain, who enjoys resolving enquiries, managing customer accounts and working closely with operational teams.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eManage customer enquiries and cases through Dynamics 365, phone and email.\u003c/li\u003e \u003cli\u003eProcess customer orders and account adjustments accurately and within required timeframes.\u003c/li\u003e \u003cli\u003eLiaise with warehouse and transport teams to coordinate deliveries and delivery time windows.\u003c/li\u003e \u003cli\u003eInvestigate missed deliveries, service issues and customer complaints, following through to resolution.\u003c/li\u003e \u003cli\u003eMaintain accurate customer records, case notes and delivery information.\u003c/li\u003e \u003cli\u003eEscalate complex enquiries and operational issues to the appropriate teams.\u003c/li\u003e \u003cli\u003ePrepare regular reports and review data to support customer service performance.\u003c/li\u003e \u003cli\u003eIdentify opportunities to improve processes and the overall customer experience.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProven experience in a customer service role, ideally within transport, logistics or supply chain.\u003c/li\u003e \u003cli\u003eStrong verbal and written communication skills, with confidence handling inbound and outbound customer calls.\u003c/li\u003e \u003cli\u003eExperience using CRM systems; familiarity with Dynamics 365 would be highly regarded.\u003c/li\u003e \u003cli\u003eStrong computer skills, particularly Microsoft Word and Excel.\u003c/li\u003e \u003cli\u003eExcellent attention to detail when processing orders and maintaining customer records.\u003c/li\u003e \u003cli\u003eStrong organisation and time management skills, with the ability to prioritise competing tasks.\u003c/li\u003e \u003cli\u003eA practical approach to problem-solving and confidence investigating customer concerns.\u003c/li\u003e \u003cli\u003eAbility to work independently and collaboratively with customer service, warehouse and transport teams.\u003c/li\u003e \u003cli\u003eAvailability to work 10:00am \u0026ndash; 6:00pm, with flexibility for rostered public holidays as required.\u003c/li\u003e \u003cli\u003eValid Australian working rights.\u003c/li\u003e \u003c/ul\u003e A qualification in Business Administration or a related field, along with geographical knowledge of Australia, would be advantageous.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eHOW TO APPLY\u003c/strong\u003e\u003cbr\u003ePlease apply online to register your interest. If you require more information outside of this advertisement, you can contact Asli on asli.haouchar@conceptrs.com.au\u0026nbsp;for a confidential discussion. Please be aware only shortlisted candidates will be contacted.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cem\u003eConcept Recruitment Specialists strive to be a diverse and inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability.\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2000865\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "