" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSIAM Incident and Problem Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"20552\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"20553\"\u003e Project Management / Team Lead \u003c/li\u003e \u003cli data-id=\"20554\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"20555\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 8/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eGreat Company Culture \u0026amp; Benefits\u003c/li\u003e \u003cli\u003eFlexible Hybrid work options\u003c/li\u003e \u003cli\u003eCentral and modern offices\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eWho you\u0026rsquo;ll be working with\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eAt AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We\u0026rsquo;re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhy join us?\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eWhat sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.\u003cbr\u003eWe\u0026rsquo;re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life\u0026rsquo;s changing seasons.\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eWe live by the AC3 way -\u003cstrong\u003e\u0026nbsp;Work Wise, Work Humble, and Work Honest.\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eWhy this role exists\u0026#8203;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eOur SIAM Incident and Problem manager will play a critical role for a State government customer. Ensuring the Incident and Problem management capabilities are mature and effective. This role is about ensuring Incident and Problem activities are defined, implemented and managed holistically across the environment, allowing our customer to work effectively and without prolonged interruption.\u0026#8203;\u003cbr\u003e\u0026#8203;\u003cbr\u003e\u003cstrong\u003eRole Context\u0026#8203;\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eIn this role you will act as the point of contact for service providers and the customer regarding end-to-end Incident management and Problem management matters. You will work closely with Service providers counterparts to ensure optimised resolution to interruptions. This role acts as a facilitator within the environment, ensuring all providers work collaboratively in the best interests of the customer. Additional this role encompasses the Major Incident management role where you are responsible for taking ownership of high impacting Incidents and effectively coordinating response, investigation, restoration and overarching governance activities.\u0026#8203; This role also has the option of being remote for the right candidates.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhat we offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCompany benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and\u0026nbsp;\u003cstrong\u003ehalf-day Fridays once a month\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eA culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.\u003c/li\u003e \u003cli\u003eJoin supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.\u003c/li\u003e \u003cli\u003eAccess to training and career development opportunities, that helps some 30 AC3ers progress year on year.\u003c/li\u003e \u003cli\u003eFlexible Hybrid work options and real work life integration\u003c/li\u003e \u003cli\u003eBase Salary + Super +bonus + Allowances + Benefits\u003c/li\u003e \u003cli\u003eConvenient CBD location with modern offices\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"2000767\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "