" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eIT Desktop Support Analyst\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21621\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"21622\"\u003e Help Desk / Support \u003c/li\u003e \u003cli data-id=\"21623\"\u003e Wellington \u003c/li\u003e \u003cli data-id=\"21624\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 2/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eDesktop support role supporting level 1 and above across NZ and Australia\u003c/li\u003e \u003cli\u003eJoin Australasia\u0026#39;s leading insurance and risk law firm\u003c/li\u003e \u003cli\u003eWe\u0026#39;ll be reviewing applications as they come in, so don\u0026#39;t wait — apply now\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eAbout the role \u003c/strong\u003e\u003cbr\u003e We\u0026rsquo;re looking for an IT Desktop Support Analyst to join our New Zealand team, based in either Wellington or Christchurch. This is an exciting opportunity for someone with a passion for IT support who wants to continue building their technical skills in a down-to-earth, friendly and respected function.\u003cbr\u003e\u003cbr\u003e You\u0026rsquo;ll be part of a knowledgeable and supportive IT team, providing level 1 technical support to our offices across New Zealand and Australia. The role offers hands-on exposure to enterprise-level systems, applications and hardware, along with a focus on continual improvement and innovation in IT service delivery.\u003cbr\u003e\u003cbr\u003e This is a full-time position working 8.30am to 5.00pm, Monday to Friday. While the role is predominantly based in the office, there is flexibility to work from home one day per week.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll do:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eTriage, prioritise and manage incidents and service requests, escalating matters where required.\u003c/li\u003e \u003cli\u003eProvide day-to-day desktop support to office-based and remote employees across Australia and New Zealand.\u003c/li\u003e \u003cli\u003eCommunicate clearly with users, setting expectations and providing timely updates through to resolution.\u003c/li\u003e \u003cli\u003eAssist with the setup, configuration and troubleshooting of laptops, peripherals, printers and audio/video systems.\u003c/li\u003e \u003cli\u003eSupport onboarding and induction processes, including preparing new hire laptops and coordinating access requirements.\u003c/li\u003e \u003cli\u003eAssist with BAU ticket management and contribute to meeting service level expectations.\u003c/li\u003e \u003cli\u003eUpdate knowledge articles and support self-service capability for common IT issues.\u003c/li\u003e \u003cli\u003eComplete ad hoc tasks as requested by management to support smooth and effective IT operations.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat we\u0026rsquo;re looking for:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eKnowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services.\u003c/li\u003e \u003cli\u003eExperience with, or a strong interest in, Microsoft cloud platforms including Microsoft 365, Teams and SharePoint.\u003c/li\u003e \u003cli\u003eFamiliarity with video conferencing systems, particularly Microsoft Teams Rooms, would be advantageous.\u003c/li\u003e \u003cli\u003eStrong client support and liaison skills, with excellent written and verbal communication.\u003c/li\u003e \u003cli\u003eGood documentation skills and confidence working with document management systems.\u003c/li\u003e \u003cli\u003eA proactive approach, strong organisational skills and the ability to manage competing priorities.\u003c/li\u003e \u003cli\u003eA customer-focused mindset and genuine interest in building a career in IT support.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout Us\u003c/strong\u003e\u003cbr\u003e We\u0026rsquo;re not your typical law firm. We are forward-thinking pioneers, creative strategists, and genuine professionals reshaping insurance law. We thrive on collaboration, bold ideas, and unwavering support.\u003cbr\u003e\u003cbr\u003e Founded in 2002 by David Kearney and Phillip Wotton, we began as a small Sydney practice with two partners, four lawyers, and big aspirations. Today, we are a team of over \u003cstrong\u003e1,000 professionals\u003c/strong\u003e, including \u003cstrong\u003e100+ partners\u003c/strong\u003e, across \u003cstrong\u003e14 offices\u003c/strong\u003e in Australia, New Zealand, Singapore, and Thailand.\u003cbr\u003e\u003cbr\u003e Since opening its doors in New Zealand in 2017, WK has grown from a team of six partners and 11 insurance lawyers to more than 120 professionals across five offices: Auckland, Wellington, Tauranga, Nelson, and Christchurch.\u0026nbsp;\u003cbr\u003e Our strength lies in our people and our specialist focus. We combine deep insurance expertise and nationwide capability delivering advice across financial lines, life \u0026amp; health, casualty, property \u0026amp; energy, employment, cyber \u0026amp; technology and general \u0026amp; commercial litigation.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eWhat We Offer\u003c/strong\u003e\u003cbr\u003e At WK, our values of \u003cstrong\u003efocus on the main game, have each other\u0026rsquo;s back and be real \u003c/strong\u003eguide how we work. We foster a collaborative, inclusive environment where people feel supported and valued.\u003cbr\u003e Our benefits include:\u003cbr\u003e \u003cul\u003e \u003cli\u003eHealth insurance contributions\u003c/li\u003e \u003cli\u003eIncome protection and life insurance\u003c/li\u003e \u003cli\u003eBirthday and wellness leave\u003c/li\u003e \u003cli\u003eFlexible working arrangements, including work-from home options\u003c/li\u003e \u003cli\u003eWellness allowance and wellbeing initiatives\u003c/li\u003e \u003cli\u003eMonthly staff recognition awards\u003c/li\u003e \u003cli\u003eOngoing investment in your career development\u003c/li\u003e \u003cli\u003eGenerous employee referral programme\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHow to Apply\u003c/strong\u003e\u003cbr\u003e For a confidential discussion, feel free to contact our People \u0026amp; Culture team directly at P+CNZ@wottonkearney.com.\u003cbr\u003e Or if you\u0026rsquo;re ready to apply, please send your cover letter and CV to join.nz@wottonkearney.com. We\u0026rsquo;ll be reviewing applications as they come in, so we encourage you to apply as soon as possible. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1999282\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "