" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eICT Services Leader (Onsite)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"21365\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"21366\"\u003e Management \u003c/li\u003e \u003cli data-id=\"21367\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"21368\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 28/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cbr\u003e\u003cstrong\u003eStrengthening Human Connection Through Purposeful Technology\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u003cbr\u003e \u003c/strong\u003eReflex Technology Group exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care including schools, aged care providers and not\u0026#8209;for\u0026#8209;profits to help them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.\u003cbr\u003e \u003cbr\u003e \u003cem\u003eAre you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?\u003c/em\u003e\u003cbr\u003e \u003cbr\u003e We are seeking an experienced \u003cstrong\u003eICT Services Leader\u003c/strong\u003e to provide technology leadership onsite at \u003cstrong\u003eMelbourne, Victoria\u003c/strong\u003e. Reporting to the Director IT and\u0026nbsp;Chief Customer Officer, this pivotal leadership role will ensure technology enables outstanding teaching, learning and operational outcomes across the school.\u003cbr\u003e \u003cbr\u003e \u0026nbsp;\u003cbr\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll do:\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCollaborate with the College\u0026rsquo;s senior leadership to ensure the technology infrastructure aligns with the school\u0027s educational objectives.\u0026nbsp;\u003c/li\u003e \u003cli\u003eDevelop and implement an annual technology roadmap and budget, ensuring seamless execution.\u0026nbsp;\u003c/li\u003e \u003cli\u003eLead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.\u0026nbsp;\u003c/li\u003e \u003cli\u003eOversee service delivery, ticketing, escalations, incident management and operational procedures for managing the school\u0026rsquo;s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).\u0026nbsp;\u003c/li\u003e \u003cli\u003eDrive cyber security initiatives in collaboration with RTG\u0026rsquo;s Risk \u0026amp; Security team.\u0026nbsp;\u003c/li\u003e \u003cli\u003eLead the organisation\u0026rsquo;s IT, systems, and AI capabilities, including the design of AI policies, while staying ahead of emerging technologies and trends to drive business value.\u0026nbsp;\u003c/li\u003e \u003cli\u003eLead, coach, and develop a team, actively participating in RTG\u0026rsquo;s training and knowledge-sharing culture.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eWho you are?\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cbr\u003e We\u0026rsquo;re looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations. \u003cbr\u003e\u003cbr\u003eThe\u0026nbsp;ideal candidate will have comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eSystems administration, enterprise\u0026nbsp;security, and LAN/WAN administration (experience with Cisco Meraki would be beneficial).\u003c/li\u003e \u003cli\u003eExtensive experience across diverse technologies, with strong expertise in Microsoft 365 and Azure cloud platforms, mail systems (Outlook/Exchange), collaboration and web platforms, VOIP solutions, and enterprise data backup and recovery.\u003c/li\u003e \u003cli\u003eSkilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.\u003c/li\u003e \u003cli\u003eExperience in project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational environments.\u003c/li\u003e \u003cli\u003ePrevious experience working with a managed services provider (MSP) is advantageous but not essential.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u0026nbsp; Requirements\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAustralian citizenship or permanent residency.\u003c/li\u003e \u003cli\u003eNational Criminal History Check.\u0026nbsp;\u003c/li\u003e \u003cli\u003eCurrent or ability to obtain a Working with Children Check. \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eWhy you\u0026rsquo;ll love working at RTG?\u003c/strong\u003e\u003cbr\u003e Our brand values shape how we work, connect and lead:\u003cbr\u003e \u003cstrong\u003eWe move forward together\u003c/strong\u003e\u003cbr\u003e We partner deeply \u0026mdash; with clients and each other \u0026mdash; always as one team.\u003cbr\u003e \u003cstrong\u003eWe strengthen human connection\u003c/strong\u003e\u003cbr\u003e Technology should feel intuitive, supportive and meaningful.\u003cbr\u003e \u003cstrong\u003eWe stay curious\u003c/strong\u003e\u003cbr\u003e We question. We explore. We continuously learn and share knowledge.\u003cbr\u003e \u003cstrong\u003eWe make a positive difference\u003c/strong\u003e\u003cbr\u003e Our work improves lives, communities and outcomes.\u003cbr\u003e \u003cstrong\u003eWe act with integrity\u003c/strong\u003e\u003cbr\u003e We build trust through ownership, transparency and doing what\u0026rsquo;s right.\u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1997833\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "