" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eCall Centre Agents - (Multiple roles)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"19494\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"19495\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"19496\"\u003e NSW Other \u003c/li\u003e \u003cli data-id=\"19497\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 21/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eInitial contract until 15th April 2027 with possible extension\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eAttractive pay rate of $38.89 per hour + Super\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorking 7 hours per day, 35 hours per week\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eWorking onsite from Lithgow office, hybrid maybe considered after the initial training period\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eYou will be working on a 7 am-7 pm, 2-week rotating roster Monday to Friday\u003c/strong\u003e\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003ePurpose of the role\u003c/strong\u003e\u003cbr\u003e As a Call Centre Agent, you will be working with a fast paced, high-volume team, providing assistance and advice to ensure outstanding customer service.\u0026nbsp; \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eKey accountabilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eRespond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels.\u003c/li\u003e \u003cli\u003eUpdate and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.\u003c/li\u003e \u003cli\u003eProvide accurate, effective and high-quality customer service consistent to ensure optimal service delivery and a positive customer experience.\u003c/li\u003e \u003cli\u003eProvide high-level advice and assistance to build customer capability regarding products and services.\u003c/li\u003e \u003cli\u003ePerform administrative activities, including the creation and updating of records, in line with privacy requirements and legislative obligations.\u003c/li\u003e \u003cli\u003eContribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEssential Requirements\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003e2 - 3 years customer service experience (call center, admin, retail)\u003c/li\u003e \u003cli\u003eExcellent communication skills, both written and verbal.\u003c/li\u003e \u003cli\u003eProficient in Microsoft office suite, particularly Outlook and Teams.\u003c/li\u003e \u003cli\u003eWillingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one.\u003c/li\u003e \u003c/ul\u003e If this sounds like you, please submit your resume by clicking the \u0027Apply Now\u0027\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAbout Easy Authoring\u003c/strong\u003e: \u003cbr\u003e Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labour for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u0026nbsp;\u0026nbsp; \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1995865\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "