" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eSales Support Administrator\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"9143\"\u003e Sales \u0026amp; Account Management \u003c/li\u003e \u003cli data-id=\"9144\"\u003e Sales - Other \u003c/li\u003e \u003cli data-id=\"9145\"\u003e Mumbai \u003c/li\u003e \u003cli data-id=\"9146\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 3/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eBrennan. Where true performance thrives.\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eAt Brennan, we believe that\u0026nbsp;\u003cem\u003ehow\u003c/em\u003e\u0026nbsp;technology is delivered is every bit as important as\u0026nbsp;\u003cem\u003ewhat\u003c/em\u003e\u0026nbsp;the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s a claim backed by our\u0026nbsp;\u003cstrong\u003eTrue Performance System\u003c/strong\u003e\u0026nbsp;\u0026ndash; a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhy join Brennan\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eTrue performance for our customers starts with a true belief in our people.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s why we\u0026rsquo;ve structured our business to help our teams, and their talents, shine bright. It\u0027s why we\u0026rsquo;ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it\u0026rsquo;s why we\u0026rsquo;ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eTrue rewards\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eIn addition to competitive remuneration, Brennan offers extensive benefits, including:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTraining and certification bonuses\u0026nbsp;\u003c/li\u003e \u003cli\u003eCulture Awards that recognise excellence\u0026nbsp;\u003c/li\u003e \u003cli\u003eBrennan Daredevils \u0026ndash; our annual, all-expenses paid trip awarded to our top performers and outstanding contributors\u0026nbsp;\u003c/li\u003e \u003cli\u003eVibrant, fun social activities\u0026nbsp;\u003c/li\u003e \u003cli\u003eDiscounted hardware and software\u0026nbsp;\u003c/li\u003e \u003cli\u003eAn environment that embraces learning and development\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThe Role\u0026nbsp; \u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eThe primary purpose of the State Aligned Sales Support (SASS) role will be to provide administrative support to a dedicated Australian State Sales Team and their customers, enhancing the overall client experience and giving the Sales Team more bandwidth to focus on selling and building relationships with our clients.\u003cbr\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cbr\u003eThe Responsibility\u003cbr\u003e\u003c/strong\u003e\u003c/strong\u003e Customer Support \u0026amp; Service Delivery\u003cbr\u003e \u003cul\u003e \u003cli\u003eAssisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters.\u003c/li\u003e \u003cli\u003eCustomer adhoc reporting including sending regular reports for specific customers\u003c/li\u003e \u003cli\u003eAssisting with credits, invoicing, debtors\u003c/li\u003e \u003cli\u003eCoordinating/securing resourcing for customers as required\u003c/li\u003e \u003cli\u003eAssisting with escalations\u003c/li\u003e \u003cli\u003eAssisting following up CSAT survey responses\u003c/li\u003e \u003cli\u003eManagement of a portfolio of smaller, low risk, low value customers\u003c/li\u003e \u003c/ul\u003e Administration\u003cbr\u003e \u003cul\u003e \u003cli\u003eFormatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and professional documentation is always presented to the customer\u003c/li\u003e \u003cli\u003eCRM Hygiene of Accounts, Contacts, Opportunities\u003c/li\u003e \u003cli\u003eSetting up meetings on behalf of Salespeople\u003c/li\u003e \u003cli\u003eChasing up DOA requirements on behalf of Sales\u003c/li\u003e \u003cli\u003eChasing up TPR approvals and any other approval\u003c/li\u003e \u003c/ul\u003e Sales Activities\u003cbr\u003e \u003cul\u003e \u003cli\u003ePreparing \u0026amp; processing basic order forms and sending digitally for customer signature\u003c/li\u003e \u003cli\u003eChecking legal requirements for Order Forms and bringing together the required documents for review\u003c/li\u003e \u003cli\u003eAssistance with basic Quotes including qualifications and pricing for data, service packs, hardware software\u003c/li\u003e \u003cli\u003eAssist with Contract Management including cancellations, renewals, pricing on RFPs\u003c/li\u003e \u003cli\u003eCoordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.\u003c/li\u003e \u003cli\u003eService Pack monitoring and chase up of low balances with customers\u003c/li\u003e \u003cli\u003eBasic renewals of hardware/software\u003c/li\u003e \u003cli\u003eLiaison with Sales Operations, Provisioning and Service Delivery team regarding contracts and changes to contracts\u003c/li\u003e \u003c/ul\u003e Research and Reporting\u003cbr\u003e \u003cul\u003e \u003cli\u003ePreparing cancellations including working out ETFs before sending to Contracts for processing\u003c/li\u003e \u003cli\u003eContract renewal research and preparation\u003c/li\u003e \u003cli\u003eWhite space analysis\u003c/li\u003e \u003cli\u003eGeneral internal reporting (Accounts, revenue, opportunities)\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eEssential\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum 3 years\u0026rsquo; experience dealing directly with Australia Customers\u003c/li\u003e \u003cli\u003eMinimum 3 years\u0026rsquo; experience in the ICT industry\u003c/li\u003e \u003cli\u003eMinimum 3 years\u0026rsquo; experience in a customer service / order management /sales operations type role\u003c/li\u003e \u003cli\u003eAbility to be start work out of hours (aligned to Australian business hours)\u003c/li\u003e \u003cli\u003eExcellent verbal \u0026amp; written English\u003c/li\u003e \u003cli\u003eExcellent comprehension skills\u003c/li\u003e \u003cli\u003eExcellent Microsoft Office Skills - Word, PowerPoint, Excel\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eBrennan\u0026nbsp;\u003c/strong\u003eis an equal opportunity employer. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1131119\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "