" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eIT Analyst (Technical support/Desktop Support)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"9143\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"9144\"\u003e IT - Other \u003c/li\u003e \u003cli data-id=\"9145\"\u003e Mumbai \u003c/li\u003e \u003cli data-id=\"9146\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 2/11/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin the largest Australian owned Systems Integrator.\u003c/li\u003e \u003cli\u003eHybrid working environment.\u003c/li\u003e \u003cli\u003eWork in a supportive and fast paced environment\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eIT Analyst - Technical Support\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003cstrong\u003eBrennan. Where true performance thrives.\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eAt Brennan, we believe that\u0026nbsp;\u003cem\u003ehow\u003c/em\u003e\u0026nbsp;technology is delivered is every bit as important as\u0026nbsp;\u003cem\u003ewhat\u003c/em\u003e\u0026nbsp;the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s a claim backed by our\u0026nbsp;\u003cstrong\u003eTrue Performance System\u003c/strong\u003e\u0026nbsp;\u0026ndash; a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.\u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhy join Brennan\u0026nbsp;\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eTrue performance for our customers starts with a true belief in our people.\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eIt\u0026rsquo;s why we\u0026rsquo;ve structured our business to help our teams, and their talents, shine bright. It\u0027s why we\u0026rsquo;ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it\u0026rsquo;s why we\u0026rsquo;ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eTrue rewards\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003eIn addition to competitive remuneration, Brennan offers extensive benefits, including:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTraining and certification bonuses\u0026nbsp;\u003c/li\u003e \u003cli\u003eCulture Awards that recognize excellence\u0026nbsp;\u003c/li\u003e \u003cli\u003eBrennan Daredevils \u0026ndash; our annual, all-expenses paid trip awarded to our top performers and outstanding contributors\u0026nbsp;\u003c/li\u003e \u003cli\u003eVibrant, fun social activities.\u003c/li\u003e \u003cli\u003eAn environment that embraces learning and development\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eThe Role\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMUST have at least 2 years of experience in IT Service Desk / Windows Server / Wintel / Technical Support / Remote Support Services.\u003c/li\u003e \u003cli\u003eExperience dealing with international clients or customers preferred.\u003c/li\u003e \u003cli\u003eTo provide customer service Inbound \u0026amp; outbound support to Brennan IT clients, engineers and staff.\u003c/li\u003e \u003cli\u003eTo coordinate, collaborate and escalate task within established timelines.\u003c/li\u003e \u003cli\u003eTo continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRole Responsibilities\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eExcellent communication skills with international calling customer experience are preferred.\u003c/li\u003e \u003cli\u003eAbility to work under pressure to meet service level agreements.\u003c/li\u003e \u003cli\u003eGreat customer service experience is must.\u003c/li\u003e \u003cli\u003eConfiguring Outlook and troubleshooting.\u003c/li\u003e \u003cli\u003eConfiguring Network Printer/Offline Printer.\u003c/li\u003e \u003cli\u003eMapping Network Drives- Folder Access.\u003c/li\u003e \u003cli\u003eBasic understanding on Intune \u0026amp; Azure, SCCM, DNS, DHCP, TCP IP Protocols\u003c/li\u003e \u003cli\u003eBasic understanding of antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc\u003c/li\u003e \u003cli\u003eUnderstanding on Distribution List, Security Group, Dynamic Groups, Shared Mailbox (And their differences with each other)\u003c/li\u003e \u003cli\u003eExcellent time management skills to prioritize tasks and meet service level agreements (SLAs).\u003c/li\u003e \u003cli\u003eAdaptability and willingness to learn new technologies and processes.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eKey Competencies and Qualifications required\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eFriendly presence and helpful attitude; good interpersonal skills and ability to work well with others.\u003c/li\u003e \u003cli\u003eAbility to utilize the applications for Microsoft Office for support, reporting and documentation.\u003c/li\u003e \u003cli\u003eExcellent verbal and written communication skills.\u003c/li\u003e \u003cli\u003eAbility to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.\u003c/li\u003e \u003cli\u003eGood problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.\u003c/li\u003e \u003cli\u003eAbility to handle constantly changing flow of call; remain productive during avail times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.\u003c/li\u003e \u003cli\u003eAbility to think around problems and come up with creative solutions.\u003c/li\u003e \u003cli\u003eAbility to work with or without direct supervision.\u003c/li\u003e \u003cli\u003eWilling to work in a 24x7 work environment.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u003cstrong\u003eEssential Skills\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eServers, O365, Intune, Mimecast, Exclaimer, Sophos/CrowdStrike/Defender/SentinalOne, VMware, DHCP, DNS, Group Policy, Hyper-V, SCOM, SCCM - Knowledge is highly preferable.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eBrennan\u0026nbsp;\u003c/strong\u003eis an equal opportunity employer. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1130954\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "