" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eClient Intake Officer\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"4310\"\u003e Client Service \u003c/li\u003e \u003cli data-id=\"4311\"\u003e Inbound \u003c/li\u003e \u003cli data-id=\"4312\"\u003e QLD - Brisbane \u003c/li\u003e \u003cli data-id=\"4313\"\u003e Permanent, full-time \u003c/li\u003e \u003cli data-id=\"4314\"\u003e Shine Lawyers Ltd \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 26/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSupport our clients as we champion what\u0026#39;s right\u003c/li\u003e \u003cli\u003eFull time permanent opportunity! Convenient Brisbane CBD location.\u003c/li\u003e \u003cli\u003eHelp our deserving clients move forward with their lives\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eThe Opportunity \u0026nbsp;\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eAt Shine, we champion better justice for our clients. And as a permanent, full time\u0026nbsp;\u003cstrong\u003eClient Intake Officer\u003c/strong\u003e\u0026nbsp;in our \u003cstrong\u003eBrisbane CBD\u003c/strong\u003e \u003cstrong\u003eDisability and Superannuation\u003c/strong\u003e team, that starts with you.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eYou\u0026rsquo;ll work closely with our legal team to make a meaningful, long-lasting impact for our clients. Want a job that provides real career progression to kick start or further advance your legal career? You\u0027ll be part of a truly connected team of authentic people who are as passionate as you are. And you\u0026rsquo;ll be visible and valued for who you are and what you bring. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eWith empathy, adaptability and initiative, you will be a true champion of our clients by:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eResponding to inbound calls and other communications to the Disability \u0026amp; Superannuation Insurance team.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eCultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members. \u0026nbsp;\u003c/li\u003e \u003cli\u003eAnswering questions, obtaining and recording accurate information, and identifying and qualifying needs for potential claims.\u003c/li\u003e \u003cli\u003eCorresponding with third parties when required to obtain client related information.\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eSupporting the Disability \u0026amp; Superannuation team with administrative tasks and optimising the use of internal systems to process information. \u0026nbsp;\u003c/li\u003e \u003cli\u003eApplying your keen eye to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for clients.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat you\u0026rsquo;ll bring \u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePrevious experience within a customer service environment will be highly regarded. \u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003cli\u003eAccurate typing skills with intermediate Word \u0026amp; Excel skills. \u0026nbsp;\u003c/li\u003e \u003cli\u003eKeen eye for detail in your document management and collation skills.\u003c/li\u003e \u003cli\u003eYou\u0026rsquo;ll be naturally empathetic and have a resolute passion for helping people.\u003c/li\u003e \u003cli\u003eYou\u0026rsquo;ll recognise and value the importance of your role in being the gateway to support our clients.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eShine Lawyers: A place for you. It means more here. \u0026nbsp;\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eAt Shine, purpose really matters. \u0026nbsp;\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eIt\u0026rsquo;s our clients, who summon the courage to stand up to injustice. \u0026nbsp;\u003c/li\u003e \u003cli\u003eIt\u0026rsquo;s the communities we are part of and support every day. \u0026nbsp;\u003c/li\u003e \u003cli\u003eIt\u0026rsquo;s our team, who champion what\u0026rsquo;s right and make this place what it is. \u0026nbsp;\u003c/li\u003e \u003c/ul\u003e We\u0026rsquo;re an ASX-listed organisation, and we\u0027ve been standing up for the rights of everyday Australians for more than 50 years. We\u0026rsquo;ve achieved a lot but you\u0026rsquo;ll find no airs and graces here. We\u0026rsquo;re humble yet relentless. We don\u0026rsquo;t pretend to be anything other than ourselves.\u0026nbsp;\u003cstrong\u003eAnd together, we\u0026rsquo;ve created a place for you to thrive. \u0026nbsp;\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eHere are some of the things we hope you\u0026rsquo;ll love about working with us: \u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eConnect and be you:\u003c/strong\u003e\u0026nbsp;Get the benefits you need, and work with truly authentic people. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number. \u0026nbsp;\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eChallenge and be challenged:\u003c/strong\u003e\u0026nbsp;We\u0026rsquo;re not here for \u0026ldquo;easy\u0026rdquo;. We want you to take your place at Shine and make a real impact. Question and challenge - that\u0026rsquo;s how we grow. \u0026nbsp;\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eAchieve and grow:\u003c/strong\u003e\u0026nbsp;Start your Shine journey with our in-house learning programs, where you\u0026rsquo;ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond. \u0026nbsp;\u003c/li\u003e \u003c/ul\u003e Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eExcited to join us and stand up to injustice?\u003c/strong\u003e\u0026nbsp;Join us and build a career that means so much more. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eApply now and make Shine Justice a place for you. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eAs part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team \u0026ndash; no matter the outcome. \u0026nbsp;\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003eWe are committed to making Shine Lawyers\u0026nbsp;a place for you\u0026nbsp;by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you\u0026rsquo;ll put your best self forward while righting wrong for our clients. We\u0026rsquo;re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates.\u0026nbsp;\u003cstrong\u003eYou bring you.\u003c/strong\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1129414\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "