" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003ePortfolio Support Specialist (PM)\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"9143\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"9144\"\u003e Project Management \u003c/li\u003e \u003cli data-id=\"9145\"\u003e Mumbai \u003c/li\u003e \u003cli data-id=\"9146\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 22/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin the largest Australian-owned systems integrator\u003c/li\u003e \u003cli\u003eWork in a supportive and fast paced environment\u003c/li\u003e \u003cli\u003eOpportunity to engage with global clients to deliver great outcomes\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eBrennan. Where true performance thrives.\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eAt Brennan, we believe that\u0026nbsp;\u003cem\u003ehow\u003c/em\u003e\u0026nbsp;technology is delivered is every bit as important as\u0026nbsp;\u003cem\u003ewhat\u003c/em\u003e\u0026nbsp;the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eIt\u0026rsquo;s a claim backed by our\u0026nbsp;\u003cstrong\u003eTrue Performance System\u003c/strong\u003e\u0026nbsp;\u0026ndash; a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhy join Brennan\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eTrue performance for our customers starts with a true belief in our people.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s why we\u0026rsquo;ve structured our business to help our teams, and their talents, shine bright. It\u0027s why we\u0026rsquo;ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it\u0026rsquo;s why we\u0026rsquo;ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eTrue rewards\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eIn addition to competitive remuneration, Brennan offers extensive benefits, including:\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTraining and certification bonuses\u0026nbsp;\u003c/li\u003e \u003cli\u003eCulture Awards that recognize excellence\u0026nbsp;\u003c/li\u003e \u003cli\u003eBrennan Daredevils \u0026ndash; our annual, all-expenses paid trip awarded to our top performers and outstanding contributors\u0026nbsp;\u003c/li\u003e \u003cli\u003eVibrant, fun social activities\u0026nbsp;\u003c/li\u003e \u003cli\u003eDiscounted hardware and software\u0026nbsp;\u003c/li\u003e \u003cli\u003eAn environment that embraces learning and development\u0026nbsp;\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThe Role:\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e The Portfolio Support Specialist supports Brennan\u0026rsquo;s Digital Group professional services business across the Cloud, Data \u0026amp; AI and Business Applications practices. Reporting to the Digital Group Portfolio Manager, the role improves portfolio visibility, PPM adoption, data quality and operational discipline across Brennan\u0026rsquo;s project and portfolio management processes.\u003cbr\u003e The role is expected to consistently use available AI tools to improve speed, accuracy and efficiency across PPM support, reporting, analysis, training material maintenance and continual improvement activities. This is not a traditional manual administration role; the successful candidate will proactively reduce repetitive effort, identify patterns, streamline tasks and use AI to deliver faster, more reliable portfolio support outcomes.\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003eRole Responsibilities:\u003c/strong\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eProject \u0026amp; Portfolio Management (PPM) Tool End-user Support\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide first level support to end users of Brennan\u0026rsquo;s Project \u0026amp; Portfolio Management (PPM) tool, including how-to guidance, navigation support and assistance with day-to-day usage queries.\u003c/li\u003e \u003cli\u003eSupport onboarding of new starters by delivering basic PPM tool training and helping users understand required processes, data entry standards and project information hygiene expectations.\u003c/li\u003e \u003cli\u003eOwn, maintain and continually improve PPM training materials, including user guides, FAQs, work instructions and training handbooks.\u003c/li\u003e \u003cli\u003eTroubleshoot level 1 PPM tool issues, triage user queries, capture recurring problems and escalate system or process issues where additional support is required.\u003c/li\u003e \u003cli\u003eUse available AI tools to identify recurring PPM support issues, improve guidance materials and reduce repetitive user support effort.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eService Pack Coordination\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCoordinate a portfolio of small, simple service packs that do not require client-facing project management, ensuring delivery information remains accurate and current.\u003c/li\u003e \u003cli\u003eMaintain service pack updates in Brennan\u0026rsquo;s PPM tool, including status, key dates, assigned resources, progress notes and closure information.\u003c/li\u003e \u003cli\u003eEnsure resource planning tools are updated to reflect resource allocation, planned effort and delivery timing against each service pack.\u003c/li\u003e \u003cli\u003eMonitor service pack progress and follow up with delivery resources or internal stakeholders to confirm updates, identify blockers and support timely completion.\u003c/li\u003e \u003cli\u003eMaintain consistent information hygiene across service pack records so portfolio reporting, resource planning and operational visibility remain reliable.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eDigital Group Portfolio Manager Support\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide ad-hoc support to the Digital Group Portfolio Manager across portfolio reporting, data analysis, administration and operational follow-up activities.\u003c/li\u003e \u003cli\u003eAssist with preparing portfolio reports, dashboards, summaries and analysis using information from PPM, resource planning and other delivery management tools.\u003c/li\u003e \u003cli\u003eUse available AI tools to identify recurring support themes, data quality gaps, reporting inconsistencies and process inefficiencies, then translate insights into practical improvement actions.\u003c/li\u003e \u003cli\u003eProactively identify continual improvement opportunities and maintain a backlog of initiatives to improve ways of working, system usage, data quality and portfolio support processes.\u003c/li\u003e \u003cli\u003eMaintain all project management guidelines, playbooks and templates, ensuring the latest versions are available and accessible to all PMs.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eStakeholder Engagement \u0026amp; Communication\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eCommunicate clearly with PPM users, delivery teams, project managers and practice stakeholders to support accurate tool usage and timely updates.\u003c/li\u003e \u003cli\u003eRespond to PPM user queries, provide simple guidance and escalate issues where further support is required.\u003c/li\u003e \u003cli\u003eFollow up with internal stakeholders to keep service pack status, resource allocation and delivery information current.\u003c/li\u003e \u003cli\u003eUse available AI tools to summarise support activity, service pack progress, blockers, data quality issues and recurring stakeholder themes into clear updates for the Digital Group Portfolio Manager.\u003c/li\u003e \u003cli\u003eMaintain clear records of requests, actions, decisions and outcomes to support reporting and follow-up.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eKey Competencies and Qualifications Required:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003e5+ years\u0026rsquo; experience working in portfolio, PMO, project coordination, project administration or professional services support environments, preferably within a technology services business.\u003c/li\u003e \u003cli\u003eDemonstrated exposure to portfolio-level ways of working, including project governance, status reporting, data quality, resource planning, templates, playbooks and operational follow-up.\u003c/li\u003e \u003cli\u003eExperience supporting users of project, portfolio or resource planning tools, including responding to how-to queries, assisting new users, maintaining training materials and troubleshooting basic issues.\u003c/li\u003e \u003cli\u003eExperience maintaining accurate project, portfolio or operational data in tools and trackers, with strong attention to data quality, status updates, information hygiene and reporting accuracy.\u003c/li\u003e \u003cli\u003eExposure to resource planning, scheduling, capacity tracking or allocation management across multiple small work packages, projects or service activities.\u003c/li\u003e \u003cli\u003eExperience working with geographically distributed stakeholders, with the ability to follow up actions, communicate clearly, manage competing priorities and escalate issues when required.\u003c/li\u003e \u003cli\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eMandatory Skills and Technology\u003c/strong\u003e\u003c/li\u003e \u003cli\u003eStrong working knowledge of Microsoft Project Operations is mandatory, including project setup, project records, tasks, resource assignments, time or effort visibility, status information, reporting inputs and data quality management.\u003c/li\u003e \u003cli\u003eStrong administration, coordination and follow-up skills, with the ability to maintain accurate records, track actions and keep portfolio information current.\u003c/li\u003e \u003cli\u003eConfident supporting business users with project, portfolio and resource planning tools, including providing simple guidance, basic training and level 1 troubleshooting.\u003c/li\u003e \u003cli\u003eStrong attention to detail and data quality, with the ability to identify gaps, inconsistencies or missing updates in PPM and resource planning tools.\u003c/li\u003e \u003cli\u003eProven ability to consistently use available AI tools to improve speed, accuracy and efficiency across reporting, analysis, support triage, documentation maintenance and continual improvement activities.\u003c/li\u003e \u003cli\u003eAbility to own, maintain and continually improve user guides, FAQs, work instructions, training handbooks, PM guidelines, artefacts, playbooks and templates.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHighly Desired Skills and Technology\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eConfident using Microsoft 365 tools, including Teams, Excel, PowerPoint, SharePoint and Planner, to support communication, reporting, tracking and administration.\u003c/li\u003e \u003cli\u003eIntermediate Excel skills, with the ability to work with lists, filters, tables and basic reporting outputs to support portfolio analysis and data quality checks.\u003c/li\u003e \u003cli\u003eBasic exposure to reporting or dashboard tools, such as Power BI, to support portfolio reporting, analysis and data quality checks.\u003c/li\u003e \u003cli\u003eAbility to log, prioritise, track and follow up support requests through to resolution or escalation.\u003c/li\u003e \u003cli\u003eBasic understanding of project lifecycle, resource planning, scheduling and reporting concepts required to support service pack coordination and portfolio visibility.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eBrennan\u0026nbsp;\u003c/strong\u003eis an equal opportunity employer. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1128930\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "