" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eIT Helpdesk Support\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"3898\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"3899\"\u003e Help Desk / Support \u003c/li\u003e \u003cli data-id=\"3900\"\u003e Auckland \u003c/li\u003e \u003cli data-id=\"3901\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 22/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eDevelop your IT career in a supportive environment\u003c/li\u003e \u003cli\u003eUtilise your mix of people and technical skills\u003c/li\u003e \u003cli\u003eTraining and development provided\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e Duncan Cotterill is a New Zealand owned law firm with six offices across New Zealand. We put a lot of time and thought into making Duncan Cotterill a great firm to work \u0026ndash; a firm where you enjoy work, are challenged, and achieve.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e We\u0027re looking for an IT Helpdesk Support to join our national IT team. This is a full-time position, Monday to Friday, based in our Auckland office.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You\u0027ll be our IT presence on the ground in Auckland, working as part of a national team based mainly in Christchurch. You\u0027ll be the first person Auckland staff come to, with Level 2 and 3 support, as well as your manager, just a call away. This role is a good fit for someone who enjoys the variety of being close to a busy office and likes working with people as much as technology.\u003cbr\u003e \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eProvide Level 1 and 2 IT support across the organisation\u003c/li\u003e \u003cli\u003eSet up and maintain IT hardware and software for new and existing users\u003c/li\u003e \u003cli\u003eOwn your helpdesk tickets end to end \u0026ndash; clear records, users kept updated, and enough detail for a colleague to pick things up when you escalate\u003c/li\u003e \u003cli\u003eSupport site-based technology requirements for new and existing projects\u003c/li\u003e \u003cli\u003eWork closely with the Auckland office manager and reception on office technology, meeting room support and anything affecting the day-to-day running of the office\u003c/li\u003e \u003cli\u003eLiaise with external vendors for issue resolution and service management\u003c/li\u003e \u003cli\u003eCarry out user account and access changes accurately and in line with our security and change processes\u003c/li\u003e \u003cli\u003eAssist with small to medium IT projects and ongoing system maintenance\u003c/li\u003e \u003cli\u003eCollaborate with our national IT team on firm-wide initiatives\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eTechnical Requirements:\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eHave 3+ years\u0027 experience in Level 1-2 IT support or service desk roles in corporate environments, with practical ITIL-based service management exposure\u003c/li\u003e \u003cli\u003ePossess strong Windows systems, Microsoft 365, and hardware/network troubleshooting skills\u003c/li\u003e \u003cli\u003eDemonstrate strong working knowledge of incident, problem, and change management processes\u003c/li\u003e \u003cli\u003eITIL V3 Foundation (or equivalent) certification is helpful, but working knowledge is essential\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eDesirable Experience:\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eHave exposure to Document Management Systems and Practice Management Systems - highly advantageous\u003c/li\u003e \u003cli\u003eExperience working in an ISO 27001 certified or similarly controlled environment\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eCulture \u0026amp; Personal Attributes:\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eShow integrity, empathy and excellent communication skills, including the ability to translate technical issues for non-technical stakeholders\u003c/li\u003e \u003cli\u003eHave a learning mindset\u003c/li\u003e \u003cli\u003eBe self-sufficient yet collaborative \u0026ndash; able to work independently while maintaining strong relationships with our distributed team\u003c/li\u003e \u003cli\u003eUnderstand the importance of maintaining team culture across locations\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e \u003cbr\u003e \u003cstrong\u003eIn return, we can offer:\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eA supportive IT team environment focused on your growth and learning\u003c/li\u003e \u003cli\u003eExposure to diverse and interesting IT projects\u003c/li\u003e \u003cli\u003eTraining and development opportunities\u003c/li\u003e \u003cli\u003eExperience with new and innovative systems\u003c/li\u003e \u003cli\u003eModern office facilities in the heart of Auckland\u0027s CBD\u003c/li\u003e \u003cli\u003eA collaborative and inclusive workplace culture\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e \u003cbr\u003e Whether you\u0027re looking to advance your IT career or seeking your next challenge, this is the perfect opportunity to develop your skills in a supportive environment.\u003cbr\u003e \u003cbr\u003e If this sounds like you, apply now!\u003cbr\u003e \u003cbr\u003e For enquiries related to this position please contact Charlotte Holmes, Senior Recruitment Advisor at charlotte.holmes@duncancotterill.com. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1128753\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "