" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eHead of Network Operations\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"9143\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"9144\"\u003e IT - Other \u003c/li\u003e \u003cli data-id=\"9145\"\u003e Melbourne \u003c/li\u003e \u003cli data-id=\"9146\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 20/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eProvide leadership across highly technical network teams\u003c/li\u003e \u003cli\u003eOwn the Core network technology roadmap and drive automation\u003c/li\u003e \u003cli\u003eWork across a modern networking portfolio\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eBrennan. Where true performance thrives.\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eAt Brennan, we believe that\u0026nbsp;\u003cem\u003ehow\u003c/em\u003e\u0026nbsp;technology is delivered is every bit as important as\u0026nbsp;\u003cem\u003ewhat\u003c/em\u003e\u0026nbsp;the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s a claim backed by our\u0026nbsp;\u003cstrong\u003eTrue Performance System\u003c/strong\u003e\u0026nbsp;\u0026ndash; a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eWhy join Brennan\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eTrue performance for our customers starts with a true belief in our people.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s why we\u0026rsquo;ve structured our business to help our teams, and their talents, shine bright. It\u0027s why we\u0026rsquo;ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it\u0026rsquo;s why we\u0026rsquo;ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eTrue rewards\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eIn addition to competitive remuneration, Brennan offers extensive benefits, including:\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eCulture Awards that recognise excellence.\u0026nbsp;\u003c/li\u003e \u003cli\u003eBrennan Daredevils \u0026ndash; our annual, all-expenses paid trip awarded to our top performers and outstanding contributors.\u0026nbsp;\u003c/li\u003e \u003cli\u003eVibrant, fun social activities.\u003c/li\u003e \u003cli\u003eDiscounted hardware and software.\u003c/li\u003e \u003cli\u003eAn environment that embraces learning and development.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThe role\u003cbr\u003e\u003c/strong\u003eAs the Head of Network Operations,\u0026nbsp;you will be responsible for the delivery of Managed Network Services to customers with Managed Services agreements that cover a range of managed network services, including firewalls, routers, switches, Wi-Fi, WAN services, SD-WAN, SASE, SSE and other network security products.\u003cbr\u003e\u003cbr\u003eYou will directly manage teams and have dotted-line responsibility for Network teams within the broader Managed Services group and Fleet Management functions.\u0026nbsp;In day-to-day operations, you will be the point of contact for escalations from Service Delivery Managers and Duty Managers.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKey responsibilities include but not limited to:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eAct as the single point of contact within Managed Operations for network-related service delivery issues across WAN, security and LAN services.\u003c/li\u003e \u003cli\u003eHold profit and loss responsibility for the Network business.\u003c/li\u003e \u003cli\u003eDirectly manage the Core team and specialist roles.\u003c/li\u003e \u003cli\u003eDrive operational efficiencies to improve customer satisfaction, security and cost optimisation. Including a strong focus on automations and observability.\u003c/li\u003e \u003cli\u003eEnsure the reliability and credibility of all Managed Network Services by reviewing service failures, undertaking root cause analysis and implementing permanent fixes across delivery models and fleet-wide customer environments.\u003c/li\u003e \u003cli\u003eEnsure the Brennan Core remains fit for purpose now and into the future through lifecycle management, capacity management and reporting, a technology roadmap that considers emerging network technologies, and clear engineering standards and practices.\u003c/li\u003e \u003cli\u003eSupport Provisioning teams to enable customer-focused onboarding and effective management, coordination and communication with internal and external customers.\u003c/li\u003e \u003cli\u003ePartner with the Brennan Cyber Security team to ensure the network security posture is appropriate to the services provided and aligned with broader Brennan cyber standards.\u003c/li\u003e \u003cli\u003eManage, direct, develop and motivate direct reports to support high levels of employee engagement and enablement.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eKey skills and expeirence required to be successful in the role:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eStrong industry knowledge and experience in managed network service offerings.\u003c/li\u003e \u003cli\u003eMinimum 10 years\u0027 experience in operational ICT managed services, ideally within an outsourcing environment.\u003c/li\u003e \u003cli\u003eMinimum seven years\u0027 people leadership experience.\u003c/li\u003e \u003cli\u003eAbility to create an inspiring vision that people want to be a part of, generate a \u0027can do\u0027 approach within teams.\u003c/li\u003e \u003cli\u003eConsistently demonstrate thinking outside the box and maximise effectiveness, regularly holds strategic engagement sessions with internal staff \u0026amp; customers via workshops and strategic IT roadmaps.\u003c/li\u003e \u003cli\u003eSolid expertise in developing and presenting\u0026nbsp; products, services and solutions in a manner that is clearly differentiated from the competition.\u003c/li\u003e \u003cli\u003eStrong attention to detail, analytical and research skills, and the ability to draw useful insights from data and statistics.\u003c/li\u003e \u003cli\u003eA relevant technical background across security, switching, routing, Wi-Fi and related technologies.\u003c/li\u003e \u003cli\u003eStrong problem management and root cause analysis capability.\u003c/li\u003e \u003cli\u003eExperience acting as a senior escalation point for complex or high-impact issues.\u003c/li\u003e \u003cli\u003eAbility to build strong working relationships with key Managed Services stakeholders, including Service Desk, Product and Fleet Management teams.\u003c/li\u003e \u003cli\u003eVendor management experience.\u003c/li\u003e \u003cli\u003eExceptional written communication skills, with the ability to distil complex information into clear, concise and compelling messages for varied audiences.\u003c/li\u003e \u003c/ul\u003e \u003cem\u003eWe are open to professionals across Melbourne, Sydney, Brisbane, Adelaide \u0026amp; Perth.\u003cbr\u003e\u003c/em\u003e\u003cbr\u003e\u003cstrong\u003eNote:\u003c/strong\u003e\u0026nbsp;As part of our hiring process, you will be required to undertake a National Criminal History Check.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eBrennan is an equal-opportunity employer. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1128227\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "