" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eManaged Services Consultant - L2\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"9143\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"9144\"\u003e IT - Other \u003c/li\u003e \u003cli data-id=\"9145\"\u003e Colombo \u003c/li\u003e \u003cli data-id=\"9146\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 15/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin the largest Australian-owned systems integrator\u003c/li\u003e \u003cli\u003eWork in a supportive and fast paced environment\u003c/li\u003e \u003cli\u003eOpportunity to engage with clients to deliver great outcomes\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eBrennan. Where true performance thrives.\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eAt Brennan, we believe that\u0026nbsp;\u003cem\u003ehow\u003c/em\u003e\u0026nbsp;technology is delivered is every bit as important as\u0026nbsp;\u003cem\u003ewhat\u003c/em\u003e\u0026nbsp;the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eIt\u0026rsquo;s a claim backed by our\u0026nbsp;\u003cstrong\u003eTrue Performance System\u003c/strong\u003e\u0026nbsp;\u0026ndash; a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhy join Brennan\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eTrue performance for our customers starts with a true belief in our people.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s why we\u0026rsquo;ve structured our business to help our teams, and their talents, shine bright. It\u0027s why we\u0026rsquo;ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it\u0026rsquo;s why we\u0026rsquo;ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eTrue rewards\u003cbr\u003e\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eIn addition to competitive remuneration, Brennan offers extensive benefits, including:\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTraining and certification bonuses\u0026nbsp;\u003c/li\u003e \u003cli\u003eCulture Awards that recognise excellence\u0026nbsp;\u003c/li\u003e \u003cli\u003eBrennan Daredevils \u0026ndash; our annual, all-expenses paid trip awarded to our top performers and outstanding contributors\u0026nbsp;\u003c/li\u003e \u003cli\u003eVibrant, fun social activities\u0026nbsp;\u003c/li\u003e \u003cli\u003eDiscounted hardware and software\u0026nbsp;\u003c/li\u003e \u003cli\u003eAn environment that embraces learning and development\u0026nbsp; \u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eJob Details here\u003cbr\u003e\u003cbr\u003eThe Role:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eDeliver 2nd and 3rd level IT support, taking full technical ownership of assigned clients and acting as the final point of escalation.\u003c/li\u003e \u003cli\u003eProactively manage and maintain clients\u0026rsquo; IT environments by diagnosing and resolving complex, high-impact issues while ensuring root causes are addressed.\u003c/li\u003e \u003cli\u003eEnsure high-quality documentation, adherence to SLAs, and excellence in customer service across a broad range of IT infrastructure and ITIL aligned processes.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRole Responsibilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eEnsure support SLA targets are achieved.\u003c/li\u003e \u003cli\u003eProvide L2/3 support for service delivery teams and resolve technical issues.\u003c/li\u003e \u003cli\u003eEnsure adherence to ITIL standards, specifically in executing effective Problem and Change Management processes to minimize impact and risk.\u003c/li\u003e \u003cli\u003eMaintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.\u003c/li\u003e \u003cli\u003eEnsure service quality through technical competence and attention to detail.\u003c/li\u003e \u003cli\u003eStrive for high levels of customer feedback scores.\u003c/li\u003e \u003cli\u003eMaintain effective communications with your clients.\u003c/li\u003e \u003cli\u003eEnsure adherence to our Service Delivery policies, processes and procedures.\u003c/li\u003e \u003cli\u003eWork with Senior Consultants and Account Management staff to ensure effective management of the client base.\u003c/li\u003e \u003cli\u003eObtain and maintain industry certifications.\u003c/li\u003e \u003cli\u003ePursue select areas of IT specialisation.\u003c/li\u003e \u003cli\u003eIdentify opportunities to productise new services and offerings.\u003c/li\u003e \u003cli\u003eUtilise your technical specialist skills to help build new products.\u003c/li\u003e \u003cli\u003eDevelop new strategies to increase efficiency in the systems.\u003c/li\u003e \u003cli\u003ePerform system analysis and recommend improvements.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eKey Competencies and Qualifications Required:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum of 5 years IT experience, with Managed Services Provider exposure preferred.\u003c/li\u003e \u003cli\u003eWindows Server Administration. (2016/2019/2022)\u003c/li\u003e \u003cli\u003eActive Directory, DNS, DHCP, Group Policy, Entra ID.\u003c/li\u003e \u003cli\u003eVMware / Hyper-V Virtualization.\u003c/li\u003e \u003cli\u003ePublic Cloud Administration. (Microsoft Azure, M365 and/or AWS)\u003c/li\u003e \u003cli\u003eMonitoring tools. (SCOM, N-Able, Logic Monitor)\u003c/li\u003e \u003cli\u003e(Veeam, Commvault, Symantec)\u003c/li\u003e \u003cli\u003eExperience with SAN/NAS and enterprise storage solutions.\u003c/li\u003e \u003cli\u003eExposure to automation scripting. (PowerShell, Python preferred)\u003c/li\u003e \u003cli\u003eKnowledge of Linux administration. (Basic Level)\u003c/li\u003e \u003cli\u003eFamiliarity with ITSM platforms. (e.g., ServiceNow)\u003c/li\u003e \u003cli\u003eCitrix / WVD management and application publishing including upgrading, managing securely and administration.\u003c/li\u003e \u003cli\u003eITIL Foundation Certification.\u003c/li\u003e \u003cli\u003eExperience with modern Endpoint Protection and Detection platforms (EPP/EDR/XDR) such as Microsoft Defender, SentinelOne, CrowdStrike, Sophos, or Symantec.\u003c/li\u003e \u003cli\u003eAdvanced skills in Wintel environments and broad range of technologies.\u003c/li\u003e \u003cli\u003eAdvanced skills in Active Directory and Office 365 management.\u003c/li\u003e \u003cli\u003eMaintain expertise in public cloud technologies (Azure/AWS) to ensure efficient, secure, and resilient cloud infrastructure operations.\u003c/li\u003e \u003cli\u003eAdvanced knowledge of servers, storage and associated hardware.\u003c/li\u003e \u003cli\u003eAdvanced experience working with virtualised environments such as VMWare/Hyper-V, including failover clusters.\u003c/li\u003e \u003cli\u003eExperience is acting as final escalation point for complex/high impact issues.\u003c/li\u003e \u003cli\u003eRoot cause and problem analysis.\u003c/li\u003e \u003cli\u003eStrong analytical and problem-solving skills.\u003c/li\u003e \u003cli\u003eExcellent verbal and written communication skills.\u003c/li\u003e \u003cli\u003eAbility to administer Microsoft SQL servers.\u003c/li\u003e \u003cli\u003eConduct technical workshops with clients as well as internal stakeholders.\u003c/li\u003e \u003cli\u003eA \u0026ldquo;Do what it takes\u0026rdquo; attitude.\u003c/li\u003e \u003cli\u003eProven ability to work within and across teams.\u003c/li\u003e \u003cli\u003eIndustry based certifications.\u003c/li\u003e \u003cli\u003eAccount Technical Ownership including maintaining high-quality documentation.\u003c/li\u003e \u003cli\u003eKey Infrastructure Upgrades.\u003c/li\u003e \u003cli\u003eGenerate high-quality technical reports and present to wide audience.\u003c/li\u003e \u003cli\u003eRisk Identification.\u003c/li\u003e \u003cli\u003eProcess Improvement.\u003c/li\u003e \u003cli\u003eProvide afterhours On-call support on a roster-based system.\u003c/li\u003e \u003cli\u003eCoaching and Mentoring Junior Staff.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eBrennan\u0026nbsp;\u003c/strong\u003eis an equal opportunity employer. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1127495\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "