" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eProduct Service Engineer | Level 2 Support | Mining Operational Technology\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"5396\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"5397\"\u003e Help Desk / Support \u003c/li\u003e \u003cli data-id=\"5398\"\u003e Brisbane \u003c/li\u003e \u003cli data-id=\"5399\"\u003e Contract or Temp \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 14/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eBrisbane CBD in office role\u003c/li\u003e \u003cli\u003eInitial 12-Month Contract\u003c/li\u003e \u003cli\u003eStrong Potential for Extensions or Permanent Employment\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e\u003cstrong\u003eSupport technology that keeps the world\u0027s largest mines moving.\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003eOur client is a \u003cstrong\u003eglobal OEM and recognised leader in mining equipment and Mining Operational Technology (OT)\u003c/strong\u003e. Their Brisbane-based Product Development Centre develops advanced technology that helps mining companies around the world improve safety, productivity and operational performance.\u003cbr\u003e\u003cbr\u003e An opportunity exists for an experienced \u003cstrong\u003eProduct Service Engineer\u003c/strong\u003e to provide \u003cstrong\u003eTier 2 technical support\u003c/strong\u003e for sophisticated machine guidance and Command for Dozing technologies used across large-scale surface mining operations.\u003cbr\u003e You\u0027ll have a direct impact on \u003cstrong\u003eproduct quality, support responsiveness and New Product Introduction (NPI)\u003c/strong\u003e, with a focus on issue triage, technical troubleshooting, product service documentation and Continuous Product Improvement (CPI).\u003cbr\u003e\u003cbr\u003e Working closely with Product Support, Engineering, Product Development and implementation teams, you\u0027ll investigate hardware and software issues, coordinate their resolution and help turn field learnings into ongoing product improvements.\u003cbr\u003e\u003cbr\u003e This is an \u003cstrong\u003einitial 12-month contract with a strong possibility of multiple extensions or conversion to permanent employment.\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities\u003c/strong\u003e \u003cul\u003e \u003cli\u003eProvide \u003cstrong\u003eTier 2 technical support\u003c/strong\u003e, troubleshooting and diagnosing hardware and software issues.\u003c/li\u003e \u003cli\u003eTriage issues from customers, dealers and internal teams and determine the appropriate support or engineering pathway.\u003c/li\u003e \u003cli\u003eInvestigate and replicate technical issues and coordinate their resolution with engineering teams.\u003c/li\u003e \u003cli\u003eMaintain product service documentation and ensure technical materials remain current.\u003c/li\u003e \u003cli\u003eSupport \u003cstrong\u003eNPI service engineers\u003c/strong\u003e with technical investigations, information and issue tracking.\u003c/li\u003e \u003cli\u003eCoordinate \u003cstrong\u003eCPI activities\u003c/strong\u003e, identify recurring issues and work with Engineering to drive corrective action.\u003c/li\u003e \u003cli\u003eLiaise between Product Support, implementation teams, NPI service engineers and Product Development.\u003c/li\u003e \u003cli\u003eCommunicate with customers and dealers regarding technical issues and resolutions.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eAbout You\u003c/strong\u003e \u003cul\u003e \u003cli\u003eA \u003cstrong\u003eBachelor\u0027s degree or at least 2 years\u0027 Product Support experience\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eStrong technical troubleshooting and problem-solving skills.\u003c/li\u003e \u003cli\u003eExperience supporting technology in an industrial, production or operational environment.\u003c/li\u003e \u003cli\u003eExperience troubleshooting \u003cstrong\u003eelectrical and/or data-network faults\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eStrong customer focus and excellent communication skills.\u003c/li\u003e \u003cli\u003eAbility to work effectively with customers, dealers and engineering teams.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eHighly Regarded\u003c/strong\u003e \u003cul\u003e \u003cli\u003eMechanical, Electrical or Mining Engineering degree\u003c/li\u003e \u003cli\u003eMining Operational Technology (OT)\u003c/li\u003e \u003cli\u003eMachine Guidance, Grade Control or GNSS/GPS technologies\u003c/li\u003e \u003cli\u003eCommand or mining automation technologies\u003c/li\u003e \u003cli\u003eSQL Server and TCP/IP networking\u003c/li\u003e \u003cli\u003eMicrosoft client and server platforms\u003c/li\u003e \u003cli\u003eNPI and Continuous Product Improvement (CPI)\u003c/li\u003e \u003cli\u003eProject management experience\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat\u0027s on Offer\u003c/strong\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eInitial 12-month contract\u003c/strong\u003e with strong potential for extensions or permanent employment.\u003c/li\u003e \u003cli\u003eWork with globally deployed Mining Operational Technology.\u003c/li\u003e \u003cli\u003eBrisbane CBD location and \u003cstrong\u003e37.5-hour working week\u003c/strong\u003e.\u003c/li\u003e \u003cli\u003eCollaborate with Product Support and engineering teams across Australia and internationally.\u003c/li\u003e \u003cli\u003eWork for a world-leading OEM developing advanced mining technology.\u003c/li\u003e \u003cli\u003ePrimarily normal day-shift hours, with some off-shift or weekend support potentially required for critical issues or NPI activities.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eReady to Apply?\u003c/strong\u003e \u003cbr\u003e\u003cbr\u003eIf you\u0027re looking for a technically challenging Product Support role working with advanced technology used by some of the world\u0027s largest mining operations, we\u0027d love to hear from you.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003ePlease apply via SEEK.\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eFor further information, contact:\u003c/strong\u003e\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eFortunato (Forty) Galluzzo\u003c/strong\u003e\u003cbr\u003e Task Recruitment\u003cbr\u003e 0438 870 9417\u003cbr\u003e forty@taskgroup.com.au\u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1127104\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "