" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eClient Service Officer - Home Safety Services\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"3160\"\u003e Call Centre \u0026amp; Customer Service \u003c/li\u003e \u003cli data-id=\"3161\"\u003e Customer Service \u003c/li\u003e \u003cli data-id=\"3162\"\u003e Brisbane Southern Suburbs \u003c/li\u003e \u003cli data-id=\"3163\"\u003e Permanent - Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 8/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eSalary packaging of up to $18,550 per annum, maximise your take-home pay\u003c/li\u003e \u003cli\u003eEnjoy work life balance, WFH available\u003c/li\u003e \u003cli\u003eDeliver high-quality customer service while coordinating home maintence\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003e\u0026nbsp;About Centacare:\u003c/strong\u003e\u003cbr\u003e Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eAbout the role:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e Centacare is seeking a motivated and customer-focused Client Services Officer for a full-time position and a Fixed Term Contract -12 months within our Home Safety Services team. In this role, you will be the first point of contact for clients and referrers, managing service enquiries, completing client intake and assessments, coordinating appointments, and supporting the delivery of home maintenance and modification services.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e\u0026nbsp;Browns Plains\u003cbr\u003e \u003cstrong\u003eEmployment:\u003c/strong\u003e\u0026nbsp;Fixed Term Contract -12 months \u0026amp; Permanent full time\u003cbr\u003e \u003cstrong\u003eDays: Full time\u003c/strong\u003e\u0026nbsp;Monday to Friday\u003cbr\u003e\u003cstrong\u003eRemuneration\u003c/strong\u003e: $50.03ph + Super + Super + Not for Profit Salary Packaging (Increases your take home pay)\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003eKey Responsibilities:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDeliver professional, empathetic, and efficient customer service to clients, referrers, contractors, and stakeholders.\u003c/li\u003e \u003cli\u003eReceive, assess, prioritise, and action client enquiries and requests for home maintenance and modification services.\u003c/li\u003e \u003cli\u003eComplete client intake, assessments, and service allocations in line with client needs and program requirements.\u003c/li\u003e \u003cli\u003eCoordinate service bookings by scheduling Field Officers and liaising with Contractors to support timely service delivery.\u003c/li\u003e \u003cli\u003ePrepare work requests, job sheets, and service documentation while monitoring service requirements and expenditure.\u003c/li\u003e \u003cli\u003eProcess and maintain accurate client records, case notes, operational notes, and data entry within client management systems.\u003c/li\u003e \u003cli\u003eLiaise with internal teams and external stakeholders to coordinate effective service delivery.\u003c/li\u003e \u003cli\u003eEnsure confidentiality, compliance requirements, and workplace health and safety obligations are maintained.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eExperience \u0026amp; Qualifications:\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperience in customer service, administration, client coordination, or community service environments.\u003c/li\u003e \u003cli\u003eCertificate III or higher in Business Administration or a related field (desirable).\u003c/li\u003e \u003cli\u003eStrong verbal and written communication skills with the ability to engage with a diverse range of stakeholders.\u003c/li\u003e \u003cli\u003eStrong decision-making, problem-solving, and high attention to detail skills.\u003c/li\u003e \u003cli\u003eDemonstrated ability to manage competing priorities and deliver results in a fast-paced environment.\u003c/li\u003e \u003cli\u003eProficient in Microsoft Office applications and confidence using client management systems.\u003c/li\u003e \u003cli\u003eAbility to work independently while contributing positively within a busy, collaborative team environment.\u003c/li\u003e \u003cli\u003eValid driver\u0026rsquo;s licence, paid Blue Card, paid Yellow Card, National Police Certificate, and right to work in Australia.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhy join us?\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eSalary Packaging Benefits:\u003c/strong\u003e\u0026nbsp;Package up to $18,550 of your annual salary tax-free, increasing your take-home pay.\u003c/li\u003e \u003cli\u003eFlexible hybrid model with\u003cstrong\u003e WFH available.\u003c/strong\u003e\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eEmployee Assistance Program:\u003c/strong\u003e\u0026nbsp;Access free and confidential counselling.\u003c/li\u003e \u003cli\u003e\u003cstrong\u003eTraining \u0026amp; Development:\u003c/strong\u003e\u0026nbsp;Excellent opportunities for professional development and career growth.\u003c/li\u003e \u003cli\u003eWork within a supportive, collaborative and values-driven team.\u003c/li\u003e \u003cli\u003eThe opportunity to contribute to meaningful services that support older Australians and people living with disability.\u003c/li\u003e \u003c/ul\u003e Click APPLY and submit a cover letter that clearly addresses the above listed skills, experience and essential criteria, as well as a copy of your current CV.\u003cbr\u003e \u003cbr\u003e \u003cem\u003eThe Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.\u003c/em\u003e \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1125866\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "