" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eNetwork Engineer L2\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"9143\"\u003e IT \u0026amp; Telecomms \u003c/li\u003e \u003cli data-id=\"9144\"\u003e Network Engineer \u003c/li\u003e \u003cli data-id=\"9145\"\u003e Mumbai \u003c/li\u003e \u003cli data-id=\"9146\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 7/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eJoin the largest Australian-owned systems integrator\u003c/li\u003e \u003cli\u003eWork in a supportive and fast paced environment\u003c/li\u003e \u003cli\u003eOpportunity to engage with clients to deliver great outcomes\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eBrennan. Where true performance thrives.\u003c/strong\u003e\u0026nbsp;\u003cbr\u003e\u003cbr\u003eAt Brennan, we believe that\u0026nbsp;\u003cem\u003ehow\u003c/em\u003e\u0026nbsp;technology is delivered is every bit as important as\u0026nbsp;\u003cem\u003ewhat\u003c/em\u003e\u0026nbsp;the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.\u0026nbsp;\u003cbr\u003e\u003cbr\u003eIt\u0026rsquo;s a claim backed by our\u0026nbsp;\u003cstrong\u003eTrue Performance System\u003c/strong\u003e\u0026nbsp;\u0026ndash; a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eWhy join Brennan\u003c/strong\u003e\u0026nbsp;\u003cbr\u003eTrue performance for our customers starts with a true belief in our people.\u0026nbsp;\u003cbr\u003eIt\u0026rsquo;s why we\u0026rsquo;ve structured our business to help our teams, and their talents, shine bright. It\u0027s why we\u0026rsquo;ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it\u0026rsquo;s why we\u0026rsquo;ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eTrue rewards\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eIn addition to competitive remuneration, Brennan offers extensive benefits, including:\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTraining and certification bonuses\u0026nbsp;\u003c/li\u003e \u003cli\u003eCulture Awards that recognise excellence\u0026nbsp;\u003c/li\u003e \u003cli\u003eBrennan Daredevils \u0026ndash; our annual, all-expenses paid trip awarded to our top performers and outstanding contributors\u0026nbsp;\u003c/li\u003e \u003cli\u003eVibrant, fun social activities\u0026nbsp;\u003c/li\u003e \u003cli\u003eDiscounted hardware and software\u0026nbsp;\u003c/li\u003e \u003cli\u003eAn environment that embraces learning and development\u0026nbsp; \u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eThe Role:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eProvide 2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. Will coordinate, collaborate and escalate incidents within established timelines with Level 3 Engineers, Carriers and Suppliers.\u003c/li\u003e \u003cli\u003eEnsure all contracted levels of performance are achieved and SLA\u0026rsquo;s as agreed are met.\u003c/li\u003e \u003cli\u003eBe responsible to continuously improve the efficiency and excellence of Service Delivery as measured by Client Satisfaction ratings.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eRole Responsibilities:\u003c/strong\u003e\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cul\u003e \u003cli\u003eTroubleshoot complex customer network issues (LAN \u0026amp; WAN) and provide corrective actions to restore the customer services.\u003c/li\u003e \u003cli\u003eTroubleshoot and resolve complex WAN issues in coordination with carriers \u0026amp; suppliers.\u003c/li\u003e \u003cli\u003eAct as technical escalation point of contact for Level 1 Engineers and all other internal and external issues in regard to Brennan Voice and Data service.\u003c/li\u003e \u003cli\u003eResponsible for improving performance for the customer network, devices and services.\u003c/li\u003e \u003cli\u003eResponsible for cross functional coordination to resolve internal and customer related issues.\u003c/li\u003e \u003cli\u003eMaintain internal and customer communication during the ticket resolution.\u003c/li\u003e \u003cli\u003eEscalate issues to next level as per define procedures.\u003c/li\u003e \u003cli\u003eResponsible for documentation of customer network and updating internal knowledge database.\u003c/li\u003e \u003cli\u003eExecute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.\u003c/li\u003e \u003cli\u003eCreation of MOP/SOP and responsible for change management\u003c/li\u003e \u003cli\u003eAssist is creation of Root Cause analysis (RCA).\u003c/li\u003e \u003cli\u003eAdherence and compliance to the defined processes and tasks assigned.\u003c/li\u003e \u003cli\u003eTrain and Mentor Level 1 network engineers and other staff as necessary.\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eKey Competencies and Qualifications Required:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003e4 to 6 years of experience in technical network support role preferably in Managed Services or Telecom provider environment.\u003c/li\u003e \u003cli\u003eStrong industry based technical aptitude (e.g.TCP/IP and Application layer protocols).\u003c/li\u003e \u003cli\u003eGood troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper, Fortinet etc.)\u003c/li\u003e \u003cli\u003eGood knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, VTP, STP etc.)\u003c/li\u003e \u003cli\u003eGood knowledge on GRE, IPSEC VPN\u0026rsquo;s, SSL VPN\u0026rsquo;s, NAT/PAT.\u003c/li\u003e \u003cli\u003eGood knowledge/hands-on on MPLS, QOS, Service Provider Routing (advanced BGP) and other advanced network technologies.\u003c/li\u003e \u003cli\u003eHands on SDWAN, DMVPN, Fortinet ADVPN will be an added advantage.\u003c/li\u003e \u003cli\u003eGood knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos, Fortinet) and wireless technology (Cisco Meraki) etc.\u003c/li\u003e \u003cli\u003eGood knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.\u003c/li\u003e \u003cli\u003eBachelor\u0026rsquo;s Degree in Engineering (Electronics or Telecommunications)\u003c/li\u003e \u003cli\u003eCCIE (Written) or equivalent in Routing \u0026amp; Switching or Security.\u003c/li\u003e \u003cli\u003eCCNA Must be Valid and also CCNP in Routing \u0026amp; Switching (Atleast 1 Paper Must be completed)\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eBrennan\u0026nbsp;\u003c/strong\u003eis an equal opportunity employer. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1125818\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "