" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eDonor Support and Insights Manager\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"2767\"\u003e Volunteer / Charity / Community \u003c/li\u003e \u003cli data-id=\"2768\"\u003e Fundraising \u003c/li\u003e \u003cli data-id=\"2769\"\u003e Sydney \u003c/li\u003e \u003cli data-id=\"2770\"\u003e Permanent / Full Time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 2/10/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eTurn donor insights into greater impact for children and families\u003c/li\u003e \u003cli\u003eFull-time\u003c/li\u003e \u003cli\u003eSydney, hybrid\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eBarnardos Australia\u003c/strong\u003e is a leading non-denominational children\u0027s social care and wellbeing not-for-profit organisation providing direct care and support to approximately 15,000 children, young people, adults, families and communities across NSW and ACT through its integrated Child and Family Hubs. With nearly 400 dedicated staff, Barnardos delivers tailored services that protect children from harm, support them to heal, and strengthen connections within their families, culture and communities.\u003cbr\u003e \u0026#8203;\u003cbr\u003e Reporting to the Head of Revenue \u0026amp; Giving, the \u003cstrong\u003eDonor Support \u0026amp; Insights Manager\u003c/strong\u003e will play a critical role in enabling data-driven fundraising and strengthening the donor experience across Barnardos. Combining donor services leadership, CRM management, analytics and business intelligence, you\u0027ll lead a high-performing donor support function while ensuring the organisation has the systems, processes and insights needed to grow sustainable income and deepen donor engagement.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e This is an exciting opportunity for a data-savvy fundraising professional who enjoys translating information into action. You\u0027ll lead the donor services team, champion data integrity, oversee CRM performance and provide strategic insights that drive acquisition, retention and upgrade opportunities. You\u0027ll help shape supporter journeys, optimise campaign performance and build a culture of evidence-based decision making across the Revenue \u0026amp; Giving team.\u003cbr\u003e \u0026#8203;\u003cbr\u003e \u003cstrong\u003eAbout YOU\u003c/strong\u003e\u0026#8203;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e You are an analytical and donor-focused professional who combines strong technical capability with a passion for improving supporter experiences and fundraising outcomes.\u003cbr\u003e \u003cul\u003e \u003cli\u003eExperience in CRM, donor services, fundraising operations, data analytics or fundraising insights within the not-for-profit sector\u003c/li\u003e \u003cli\u003eDemonstrated experience managing and optimising fundraising databases such as Raiser\u0027s Edge, Salesforce or similar CRM platforms\u003c/li\u003e \u003cli\u003eStrong data analysis capability, including segmentation, donor behaviour analysis, cohort reporting and supporter insights\u003c/li\u003e \u003cli\u003eExperience managing staff, contractors or service teams, with the ability to coach and develop capability\u003c/li\u003e \u003cli\u003eExperience building dashboards and reports using business intelligence tools such as Power BI, Tableau, Looker or similar platforms\u003c/li\u003e \u003cli\u003eKnowledge of data governance, privacy requirements and fundraising compliance obligations\u003c/li\u003e \u003cli\u003eStrong project management skills and experience improving processes, systems and workflows\u003c/li\u003e \u003cli\u003eExcellent stakeholder engagement skills, with the ability to communicate complex insights in a practical and meaningful way\u003c/li\u003e \u003cli\u003eExperience supporting fundraising campaigns through analysis, audience targeting and performance reporting\u003c/li\u003e \u003cli\u003eTertiary qualification in data analytics, business, commerce, IT, fundraising, marketing or related discipline (or equivalent demonstrated experience)\u003c/li\u003e \u003cli\u003eA genuine commitment to improving outcomes for vulnerable children, young people and families\u003c/li\u003e \u003c/ul\u003e \u003cem\u003eGembridge Australia champions\u0026nbsp;diversity and is committed to building an inclusive environment. We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and genders.\u003c/em\u003e\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e \u003cstrong\u003eAPPLY NOW\u0026nbsp;\u003c/strong\u003eif you are a data-driven leader who can combine donor insights, technology and supporter experience to deliver meaningful fundraising outcomes.\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e Gembridge is proud to partner with \u003cstrong\u003eBarnardos Australia\u003c/strong\u003e.\u0026nbsp;\u0026#8203;\u003cbr\u003e \u0026nbsp;\u0026nbsp;\u003cbr\u003e For a confidential discussion, contact \u003cstrong\u003eLisa Krishtul\u003c/strong\u003e or\u0026nbsp;\u003cstrong\u003eJenni D\u0026rsquo;Orival\u003c/strong\u003e at Gembridge on \u003cstrong\u003e1300 313 413\u003c/strong\u003e or\u0026nbsp;\u003cstrong\u003eapply@gembridge.com.au\u003c/strong\u003e. \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1124838\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "