" \u003cdiv class=\"ja-job-details\"\u003e \u003ch2 class=\"title\"\u003eService Manager - Transition to Work\u003c/h2\u003e \u003cdiv class=\"meta\"\u003e \u003cul class=\"classifications\"\u003e \u003cli data-id=\"4122\"\u003e Transition to Work \u003c/li\u003e \u003cli data-id=\"4123\"\u003e Service Manager \u003c/li\u003e \u003cli data-id=\"4124\"\u003e Hunter \u0026amp; North Coast Regions \u003c/li\u003e \u003cli data-id=\"4125\"\u003e Full-time \u003c/li\u003e \u003c/ul\u003e \u003cp class=\"date-posted\"\u003e 30/9/2026 \u003c/p\u003e \u003c/div\u003e \u003cul class=\"bullet-points\"\u003e \u003cli\u003eLead and inspire high-performing teams across 2 regions and 21 sites\u003c/li\u003e \u003cli\u003eCompetitive salary + salary packaging + 5 weeks annual leave + vehicle\u003c/li\u003e \u003cli\u003eJoin a trusted NFP with over 20yrs experience delivering employment services\u003c/li\u003e \u003c/ul\u003e \u003cdiv class=\"description\"\u003e \u003cstrong\u003eService Manager - Transition to Work Program\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eLocation: \u003c/strong\u003eHunter or North Coast, NSW\u003cbr\u003e\u003cbr\u003e For over two decades, VERTO has been a proud provider of employment services, helping people overcome barriers, develop skills and connect with meaningful employment opportunities. We are seeking an experienced and passionate Transition to Work (TtW) Service Manager to provide strategic leadership and operational oversight across our Transition to Work contract, supporting the development of high-performing teams and achievement of contractual outcomes across the Hunter and North Coast Regions\u003cbr\u003e \u003cbr\u003e \u003cstrong\u003e\u003cstrong\u003eAbout the Role\u003cbr\u003e\u003c/strong\u003e\u003c/strong\u003e \u0026nbsp;\u003cbr\u003eLeading a dynamic and motivated team, you will be responsible for achieving contractual outcomes, providing strong people leadership, ensuring compliance obligations are met, and identifying opportunities for continuous improvement and growth.\u003cbr\u003e As a member of VERTO\u0027s Management Team, you will lead Regional Managers and operational teams to deliver high-quality employment services to young people while fostering a culture of engagement, accountability, continuous improvement and excellence.\u003cbr\u003e \u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003cstrong\u003eWhat You\u0027ll be Doing\u003cbr\u003e\u003c/strong\u003e\u003c/strong\u003e \u0026nbsp;\u003cbr\u003eReporting to the Chief Operating Officer, the TtW Service Manager will:\u003cbr\u003e \u003cul\u003e \u003cli\u003eLead the operational performance of the TtW contract and ensure the achievement of contractual KPIs and compliance requirements, with a strong focus on the achievement of employment and educational outcomes for youth participants.\u0026nbsp;\u003c/li\u003e \u003cli\u003eDevelop and implement business plans aligned to organisational and service delivery objectives.\u003c/li\u003e \u003cli\u003eBuild and maintain capable, motivated and high-performing teams through coaching, development, recognition and continuous improvement.\u0026nbsp;\u003c/li\u003e \u003cli\u003eProvide strategic advice on operational performance, risks, industry trends and service improvements.\u003c/li\u003e \u003cli\u003ePromote strong connections with participants, employers and community stakeholders to drive successful program outcomes and identify growth opportunities.\u0026nbsp;\u003c/li\u003e \u003cli\u003eLead the delivery of contractual outcomes while ensuring compliance, quality and performance benchmarks are met.\u0026nbsp;\u003c/li\u003e \u003cli\u003eIdentify opportunities for program growth, innovation and continuous improvement.\u0026nbsp;\u003c/li\u003e \u003c/ul\u003e \u003cbr\u003e\u003cstrong\u003eAbout You\u003cbr\u003e\u003c/strong\u003e\u0026nbsp; \u0026nbsp;\u003cbr\u003eTo be successful in this role you will bring:\u003cbr\u003e \u003cul\u003e \u003cli\u003eMinimum 5 years\u0027 management experience within Employment Services or a comparable environment.\u003c/li\u003e \u003cli\u003eDemonstrated success leading high-performing operational teams.\u003c/li\u003e \u003cli\u003eStrong knowledge of employment services contracts, performance frameworks, compliance and quality systems.\u003c/li\u003e \u003cli\u003eExceptional leadership, communication, stakeholder engagement and relationship-building skills.\u003c/li\u003e \u003cli\u003eExperience managing budgets, forecasting and financial performance.\u003c/li\u003e \u003cli\u003eDemonstrated ability to lead and develop geographically dispersed teams across multiple locations.\u003c/li\u003e \u003cli\u003eRelevant tertiary qualifications.\u003c/li\u003e \u003cli\u003eCurrent NSW Driver License and willingness to travel, including overnight travel.\u003c/li\u003e \u003c/ul\u003e \u0026nbsp;\u003cstrong\u003eDesirable:\u003cbr\u003e\u003c/strong\u003e \u003cul\u003e \u003cli\u003eExperience with the Transition to Work contract.\u0026nbsp;\u003c/li\u003e \u003cli\u003eStrong understanding of regional labour markets and youth employment pathways.\u003c/li\u003e \u003cli\u003eExperience in tender preparation, contract mobilisation and service growth initiatives.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003eWhat We Offer\u003c/strong\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eSalary packaging benefits to increase your take-home pay.\u003c/li\u003e \u003cli\u003eFive weeks annual leave.\u0026nbsp;\u003c/li\u003e \u003cli\u003eVehicle with private lease-back option.\u0026nbsp;\u003c/li\u003e \u003cli\u003eSalary continuance insurance\u003c/li\u003e \u003cli\u003eAccess to our Employee Assistance Program (EAP)\u0026nbsp;\u003c/li\u003e \u003cli\u003eOngoing leadership development and growth opportunities.\u0026nbsp;\u003c/li\u003e \u003cli\u003eThe opportunity to contribute to organisational strategy as a member of VERTO\u0027s Management Team.\u0026nbsp;\u003c/li\u003e \u003cli\u003eA values-driven culture committed to making a positive difference in our communities.\u003c/li\u003e \u003c/ul\u003e \u003cstrong\u003e\u003cstrong\u003eAbout VERTO\u003cbr\u003e\u003cbr\u003e\u003c/strong\u003e\u003c/strong\u003e At VERTO, our people are at the heart of everything we do. We are committed to helping individuals overcome barriers to education and employment while creating stronger communities through meaningful opportunities. Join us and play a key role in supporting young people to achieve their potential and build brighter futures\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eInterested?\u003c/strong\u003e\u003cbr\u003e \u0026nbsp;\u003cbr\u003eIf you\u0027re an experienced leader who is passionate about creating opportunities for young people and driving high-performing teams, we\u0027d love to hear from you.\u003cbr\u003e To apply, click \u0027apply now\u0027 to submit your resume and a cover letter outlining your experience and suitability for the role.\u003cbr\u003e\u003cbr\u003eSuccessful applicants will be required to undergo relevant pre-employment checks, including a myID, National Criminal History, Right to Work, and Working with Children Checks.\u003cbr\u003e \u003cbr\u003e VERTO is an equal opportunity employer and encourages applications from people of all backgrounds, experiences and communities. We are committed to creating a safe, inclusive and respectful workplace, and recognise that everyone shares responsibility for the safety and wellbeing of themselves, their colleagues, participants and the communities we serve.\u003cbr\u003e \u003cbr\u003e\u003cstrong\u003eNeed More Information\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eContact Human Resources on 0447 244 171 or hr@verto.org.au for a confidential discussion. Alternatively see our website at https://www.verto.org.au/\u003cbr\u003e\u0026nbsp;\u0026nbsp;\u003cbr\u003eSalary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au/ \u003c/div\u003e \u003cdiv class=\"apply\"\u003e \u003ca class=\"back-link\" href=\"#\" title=\"Back to search results\"\u003eBack to search results\u003c/a\u003e \u003cinput type=\"button\" class=\"ja-button\" data-job-id=\"1124273\" value=\"Apply Now\" title=\"Apply Now\" /\u003e \u003c/div\u003e \u003c/div\u003e "